Associate Registrar

Posting Summary

The Office of the Registrar at Teachers College, Columbia University is seeking an Associate Registrar who will play a key role in managing student records, ensuring compliance with academic policies, and contributing to the overall efficiency of the registrar's office.

Job Summary/Basic Function

Reporting to the Registrar, the Associate Registrar will supervise and manage service functions of the Office of the Registrar, including registration, graduation, degree audit, doctoral studies, and certification.

Characteristic Duties and Responsibilities

General Administration

• Assist the Registrar with the management of the operational, administrative and personnel aspects of the Office of the Registrar.
• Assist in the review and/or development of policies and procedures related to student enrollment, registration, academic policies and student records.
• Manage frontline staff, ensuring optimal customer service.
• Serve as primary authority on matters related to degree applications and registration.
• Review and make decisions on registration petitions and on special requests to participate in commencement ceremonies.
• Coordinate with the College Events team on Convocation activities and represent the office as needed.
• Process requests for extensions of period of candidacy and exceptions from degree requirements for Masters students.
• With Registrar and other office leaders, cultivate and maintain positive working relationships with student government and other student groups to ensure that office meets student needs.
• Act on behalf of the Registrar as needed by attending College meetings that require representation from the office and by providing general direction to staff.

Graduation

• Oversee graduation review in accordance with College academic policies.
• Support the Registrar and management team with the implementation and maintenance of the degree audit system, as well as degree information in the Ellucian Banner ERP system.
• Manage all communications regarding graduation, including the coordination of degree departments and notifications to students.
• Ensure timely ordering of diplomas and notification of problems with degree information with faculty/academic applications.

Registration

• Ensure that registration activities proceed in keeping with College policies.
• Work with the Associate Registrar for Operations to maintain up-to-date website information on registration dates, deadlines and policies.

Registrar Communications

• Manage general Registrar student communications via Marketing Cloud and delegated email accounts.
• Ensure up-to-date information is being disseminated on all mass communications sent by the Registrar’s Office.

Other Duties as Assigned

Minimum Qualifications

• Bachelor's degree
• Previous experience in a Registrar's Office.
• Five years of previous experience in an administrative setting in higher education.
• Strong staff supervisory skills.
• Ability to work with MS Office computer applications (Word, Excel, etc.) and demonstrated experience using an integrated student database.
• Ability to clearly communicate specific information to a diverse student population.
• Excellent organizational and interpersonal skills.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• Must be able to multitask and work on multiple projects.
• Must be detail-oriented.
• Ability to work collaboratively with diverse stakeholders, including students, faculty, and administrators.
• Must understand the importance of FERPA and student records privacy issues.
• Must have the ability to make independent determinations in a variety of situations with limited supervision and maintain confidentiality.
• Must be able to meet required deadlines.

Preferred Qualifications

• Masters degree.
• Previous experience in a graduate school setting.
• Experience using Banner student database.
• Demonstrated experience in data analysis and reporting.

Salary Range

$72,000-$85,000

Work Modality

Hybrid