"Assistant Retail Operations Manager"

The Culinary Services department at Saint John's University invites applications for a full-time (0.95 FTE), benefit eligible position of Assistant Retail Operations Manager. $1,000 sign-on bonus valid through August 31, 2025. Terms applied to sign-on bonus can be provided by hiring manager.

Under the general direction of the Retail Operations Manager, the Assistant Retail Operations Manager will oversee and participate in the supervision of all retail operation functions. This includes but is not limited to customer service; food production; directing the work of students, employees and volunteer staff; food and environmental safety; upholding established policies and procedures; and financial accountability.

This position is located on the SJU campus and requires regular, in-person availability Monday-Sunday. This position also requires every other weekend availability as Culinary Services operate 7 days a week throughout the academic year. This position supports Dining and Events operations approximately 4 days a week in an assigned position during the summer months. Summer assignment to begin on Sunday one week after spring commencement and to end one week before the first day of classes.

Operations: Sexton Commons (45%) and Brother Willie's Pub (15%)

• Oversee operations in the absence of the Retail Operations Manager
• Responsible and accountable for timely, efficient, and effective student employee schedules that will support and enhance the professional staff schedule.
• Assist in the overseeing of effective and efficient management and supervision of food preparation and food service areas.
• Assist in ordering products and supplies while keeping budgetary goals and customer satisfaction in decision making. Engage with vendors in a professional manner.
• Recommend changes in menu items, ingredients, and procedures to improve quality, productivity, customer satisfaction and food/labor costs.
• Follow applicable local, county, state and federal food safety guidelines to ensure food is prepared and served safely. Monitor employees to ensure compliance with food safety guidelines.
• Follow routine schedule for maintenance of tools, equipment and storage facilities including repairs of equipment.
• Assist in monitoring production and staff practices to meet budgetary goals and reduce waste.
• Provide positive and high-quality customer service.
• Manage and support the programing and operations of Brother Willie's Pub.
• Participate in department meetings.

Supervision and Training (25%)

• Assist in recruiting, interviewing, hiring, and training of Sexton and Brother Willie's Pub staff.
• Maintain a leadership role in the training, and supervision of all student employees

Events Assistance (Summer) (15%)

• Provide outstanding customer service as a first point of contact.
• Setting up meeting spaces and facilities. Includes the moving of equipment: tables, chairs etc.
• Being a source of information for guests and callers.
• Cashiering meals at the campus dining room.
• Working as a bartender for events where alcoholic and nonalcoholic beverages are served.
• Assisting in the management of the summer office, which includes but is not limited to conducting front desk guest registration, computer data entry related to summer events, answering telephones.
• Assist in all areas involved with the summer programs as directed.

Qualifications:

• High school diploma or equivalent combination of education and experience.
• Degree in Culinary Arts or at least one year of relevant food service experience; supervisory experience preferred.
• ServSafe certification preferred (required within six months of employment if not already certified).
• Ability to use a variety of office and technical skills, including administering data, generating reports, organizing and managing information/files, and monitoring results.
• Familiarity with Microsoft Office Suite.
• Ability to prioritize tasks and problem-solve.
• Strong written, verbal, and interpersonal communication abilities.

PHYSICAL REQUIREMENTS:

• Ability to perform essential job functions, with or without reasonable accommodations.
• Ability to lift up to 40 pounds.
• Ability to tolerate temperature fluctuations.
• Ability to perform physical activities that require considerable use of arms and legs, and moving of the entire body, such as standing, walking, climbing, lifting, balancing, stooping, and handling of materials for extended periods of time.
• Use of and exposure to products containing detergents, degreasers, and sanitizing solutions, with or without use of single use gloves