"Business Services Assistant"

Job Summary

Reporting to the Manager of Business Services, the Business Services Assistant is responsible for providing administrative, computer, and customer service skills in the performance of a variety of duties to maintain accounting records and reports.

Primary Duties and Responsibilities

• Assists with all HigherOne customer service related issues, such as assisting students, faculty and staff in person, by telephone, or by email
• Processes payments, petty cash, and miscellaneous deposits; balances cash drawers
• Corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
• Computes and records charges and refunds; may assist with refunds, collections, student allocation of military benefits, and 1098T inquiries
• Distributes employee timecards and paychecks
• Distributes and receives keys from faculty, staff, and administrators; receives lost and found items and distributes claimed items
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College
• Works under the general supervision of the Manager of Business Services

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• High School diploma or General Equivalency Diploma (GED)
• Two (2) years of customer service and cash handling experience
• At least one (1) year's working experience in a team-centered environment

Preferred Qualifications

None

Knowledge, Skills and Abilities

• Skilled in excellent customer service and interpersonal relationships
• Skilled using computer applications and enterprise systems, including word processing, spreadsheet, and presentation software
• Skilled in using a calculator, keyboarding, and ten-key by touch
• Ability to work at least two (2) 7:00pm closing shifts