Associate Director, Student Success

POSITION SUMMARY

The Associate Director of the Student Success Center plays a pivotal role in managing the daily operations of the Center and provides professional support to all Center staff, including professionals and student employees. This position coordinates the tutoring program, collaborates closely with colleagues in the Quantitative Research Center and Writing Center, and empowers students to achieve their academic, personal, and professional goals through individualized coaching and resource connection.

In addition, the Associate Director leads and supports retention initiatives by identifying enrollment and persistence risks, coordinating proactive outreach efforts, and collaborating with campus partners to strengthen student retention across all class years.

This position will commence no earlier than June 1, 2026.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS

Job duties specific to this position:

Center Operations/Management - 30%

• Oversee the Center’s daily operations such as student programming, academic support services and triage
• Coordinate programming efforts to support students and create visibility for the Center
• Partner with colleagues to develop and implement student success initiatives
• Respond to inquiries from students, families, faculty, and other college personnel
• Promote the Center’s resources and achievements to external audiences
• Work collaboratively with coaches to carry out the mission, goals and outcomes of the Student Success Center
• Provide staff development, including hiring, mentoring, and evaluation of student staff
• Carry out logistical duties to support academic advising such as compiling administrative withdrawal data, sending hiatus letters, and reaching out to faculty advisors to provide support
• Promote and contribute to existing student success efforts while assessing their effectiveness and implementing new initiatives

Case Management/Academic Coaching - 25%

• Provide comprehensive academic coaching to a caseload of students who have been referred. (Referrals may come from Student of Concern reports, faculty referrals, assignments based on academic standing, student-initiated requests, etc.)
• Engage in initiative-taking management of caseload, including consistent and direct contact with students, and targeted outreach at key points in the semester.
• Troubleshoot registration, billing and financial aid issues that may arise for students.
• Assess learner needs in order to help them make fully informed decisions about their pathways as well as challenging them to make progress toward their goals.
• Develop relationships with identified students that encourage continuation of long-term academic coaching into future semesters, as needed.
• Assist students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success; work with students to learn strong time management and organization skills; motivate students to practice self-regulation and take ownership of their academic success.
• Engage at-risk students, providing one-on-one intrusive advising meetings to improve engagement and ensure success.
• Connect students with other campus resources related to tutoring, spiritual support, disability services, counseling and health, housing and food insecurity, career planning, finances, etc.
• Partner with faculty, academic advisors, and campus colleagues regarding Student of Concern referrals.
• Assist instructors with follow-up on students who have been referred through the Student of Concern process for excessive absences, unsatisfactory grades, etc.
• Record applicable interventions via Maxient.

Retention Leadership – 20%

• Monitor early alerts, absences, GPA risk factors, DFW rates, and withdrawal patterns to identify students who may be at risk for attrition.
• Coordinate campus-wide retention initiatives in partnership with the Director of Student Success and other stakeholders (Dean Restaurant Nights, Registration Fest, Winter and Summer Academic Bridge).
• Compile the academic standing data (students on warning/probation) and notify undergraduates each semester when they are not in good academic standing
• Continually refine programing to support students on probation, assign counselors to support them, and provide ongoing training to counselors
• Lead targeted persistence campaigns focusing on key transition points (e.g., first-year to sophomore retention, post-hiatus return, students on academic warning/probation).
• Analyze retention and persistence trends to inform programming, resource allocation, and interventions.
• Collaborate with Academic Deans, Class Deans, Enrollment Management, Financial Aid, Housing, Athletics, and other departments to ensure coordinated outreach and resolution of barriers to persistence.
• Serve as the Student Success representative on the retention committee
• Implement best practices for holistic retention support that address academic, social, financial, and wellbeing risk factors.
• Contribute retention data insights during departmental and campus-wide meetings.

Tutoring Oversight - 15%

• Organize the hiring, supervision, and regular training of student tutors
• Oversee tutor payroll and monitor the associated budget
• Coordinate the administration of study groups that are offered in collaboration with various departments and learning communities, including hiring, training, and payroll for peer leaders, and maintaining records on all group sessions/workshops
• Continually seek faculty input on tutoring effectiveness and operations
• Serve as a liaison to other Le Moyne College programs (i.e., the Physician Assistant program, nursing partnerships, etc.) regarding academic support issues and scheduling
• Maintain tutoring data and provide regular reports and assessments

Professional Development - 5%

• Meet regularly with the Director of Student Success to discuss the status of retention data/efforts.
• Participate as an active member of the Student Success Center staff meetings and retreats and provide informed feedback and initiative.
• Serve as a member of key campus committees related to student success
• Attend division- and campus-wide meetings to keep current on college initiatives, student demographics, program offerings, upcoming trends, etc.
• Continually review best practices related to student success and relay pertinent information to campus partners as needed.
• Manage confidential student information with tact, discretion, and in compliance with FERPA regulations

Progress Monitoring – 5%

• Develop and maintain accurate, organized, and detailed student records of students who have sought assistance.
• Create and maintain student plans in close collaboration with the Director of the Student Success Center to ensure accurate counseling, mitigation of student issues, and ongoing feedback; adjust strategies as needed.
• Monitor student academic progress by compiling, analyzing, and reporting on student progress utilizing available databases and resources (e.g., Phinfo, Datatel, Informer, WCOnline, CampusGroups)
• Assess student attrition risk and vulnerability and intervene at critical points of the student's educational path.

Job expectations for all Le Moyne College employees:

• Demonstrates and role-models all of Le Moyne’s mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties.
• Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture.
• Supports cura personalis by treating all individuals with dignity, professionalism and kindness.
• Promotes cura apostolica by aligning professional goals, objectives, and performance with college’s strategic goals.
• Demonstrates excellent work attendance, reliability and work ethic.
• Attends and actively participates in required meetings and training sessions.
• Complies and adheres to all of Le Moyne’s established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness.
• Must complete all required federal, state, institution and department trainings.
• Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends.
• Performs a variety of related duties as assigned.

Additional Information:

Le Moyne Benefits

• 403(b) Retirement contribution- (9.5% Employer match)
• Generous tuition coverage
• Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts)
• Health Savings Accounts- (Partially Employer funded)
• Basic Life & AD&D Insurance- (Employer paid)
• Short and Long Term Disability Insurance (Employer paid)
• Supplemental Life & AD&D Insurance
• Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.)
• 12 paid holidays
• Generous time off package

35 hour work week

Pay Range: $62,354 - $66,500 annually

QUALIFICATIONS

• Bachelor’s Degree and 5+ years of relevant experience is required or equivalent experience and education.
• Master’s degree in Higher Education, Counseling, Education or related field is preferred.
• Establish and maintain cooperative and productive relationships with both campus and off-campus contacts, including students, faculty, prospects, parents, and community partners
• Possess excellent interpersonal and written communication skills
• Maintain a high level of confidentiality due to the sensitivity of the nature of the student and college information this position requires
• Experience working directly with college students, preferably with transfer, non-traditional, and/or under-represented student populations, concerning academic success
• Experience with large- and small-scale event planning
• Experience with Microsoft Office, Datatel Student Management Software, and familiarity with Course Management Software (e.g. Canvas), Informer, and Slate are preferred
• Willingness to work evenings and weekends to accommodate student needs and programming
• Demonstrated ability to work independently and collaboratively in a fast-paced environment
• Excellent customer service skills
• Strong written and oral communication skills.
• Demonstrated time management and organization skills.