"Associate Registrar"

Job Summary

The Associate Registrar assists the University Registrar in providing dependable, friendly, and efficient service in the areas of registration, records, verification, and evaluation, and in planning and implementing projects that support broader Enrollment Management and institutional goals and initiatives. The Associate Registrar manages the day-to-day operations of the Registrar's Office and supervises staff. This is a twelve-month, full-time, on-campus professional position that reports directly to the Registrar. The Associate Registrar must be capable of assuming any responsibilities deemed necessary by the Registrar and/or the Senior Associate Vice President of Enrollment Management in the absence of the Registrar.

Responsibilities

Office Operations - 40

Manages day-to-day office operations, including the following services: catalog and curriculum management, course scheduling, registration, transfer articulation, transcript production, academic records maintenance and retention, enrollment and degree verification, degree audit, graduation clearance, commencement, tuition classification, athletic compliance, veterans benefit certification, and data reporting. Ensures all office process maps are up-to-date and reflect current practice. Provides superior customer service to students, faculty, staff, alumni, and the general public. Troubleshoots difficult situations to ensure sound resolution is achieved in a timely and efficient manner. Ensures compliance with system and institutional policies, NCAA regulations, VA regulations, and FERPA. Fairly and consistently applies academic rules and regulations established by the faculty, administration, state, and university system. Manages confidential communications and records in accordance with federal, state, and university policies. Promotes effective communication and positive relationships with all members of the university community and with external constituencies.

Staff Supervision - 20

Coordinates searches, trains, and supervises professional and student staff members. Continuously evaluates staff performance and employs techniques and opportunities to ensure sufficient professional development is accomplished. Completes corrective action plans when necessary. Completes and performs employee performance evaluations based on university policies.

Strategic Initiatives - 20

Helps develop and implement projects and initiatives that support Enrollment Management and institutional enrollment, retention, progression, and graduation goals.

Systems Management - 10

Assists with information management systems maintenance and training, including Banner, 25Live, DegreeWorks, Slate, and Modern Campus.

Communications - 5

Assists with the preparation of office communication plan, including information publications, website content, social media, routine eligibility notifications, and/or special program announcements.

Committee Service - 5

Serves on Enrollment Management and institutional committees as assigned. Assumes any responsibilities deemed necessary by the Registrar and/or the Senior Associate Vice President of Enrollment Management in the absence of the Registrar. Performs other duties as assigned.

Required Qualifications

Educational Requirements

Bachelor's degree from a regionally accredited institution

Required Experience

At least five years of progressively responsible full-time work experience in a college, university, or other educational setting
At least two years of supervisory or training experience
Work experience as a student employee or graduate assistant will not be included in either of these calculations.

Preferred Qualifications

Additional Preferred Qualifications

Prior full-time work experience in a college or university Registrar's Office or academic department/college office

Preferred Educational Qualifications

Master's degree in higher education, student affairs, education, information systems, or related field from a regionally accredited institution

Preferred Experience

Prior work experience using Ellucian's Banner or DegreeWorks systems, Slate, 25Live, and/or Modern Campus

Proposed Salary

$70,000.

Required Documents to Attach

• Cover letter
• Resume that clearly outlines position, location, dates employed, job responsibilities, and supervisory/training responsibilities for previous and current employment.
• Transcripts for the highest degree earned. (Transcripts may be unofficial during the initial stages of the search process.)
• List of at least three professional references with contact information, including one immediate supervisor.

Knowledge, Skills, & Abilities

ABILITIES

• Ability to implement new procedures to maximize efficiency in the delivery of office services
• Ability to demonstrate tact and diplomacy in dealing with difficult issues or confidential and sensitive information
• Ability to manage confidential records and communications in accordance with federal, state, and university policies
• Ability to develop positive and cooperative relationships with students, faculty, staff, parents, professional colleagues, and the public
• Ability to present a professional image in appearance and interactions with customers and colleagues
• Ability to foster a cooperative work environment
• Ability to understand, interpret, and apply academic policy and federal, state, and system requirements
• Ability to evaluate and implement technological improvements to meet best practices
• Ability to analytically solve complex problems with attention to detail and accuracy
• Ability to consistently meet deadlines
• Ability to manage multiple projects simultaneously
• Ability to exercise independent judgment based on an understanding of organizational policies and activities

KNOWLEDGE

• Strong knowledge of federal, state, system, and institutional policies related to records, registration, verification, and evaluation
• Understanding of the basic concepts of relational databases and information systems

SKILLS

• Excellent oral communication skills, including presenting information to large and small groups
• Superior writing skills, including technical writing ability
• Computer competency, including proficiency in email, internet, word processing, spreadsheet, and database programs
• Excellent data management skills
• Strong organizational and time management skills
• Reporting, data analysis, and interpretation skills
• Strong management, leadership, and supervision skills
• Proven record of exemplary customer service

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

• Criminal Background Check
• Education Verification