Billing and Student Accounts Coordinator

Job Description

Johnson County Community College
Position: Billing and Student Accounts Coordinator
Department: Finance & Administrative Services
Type of Position: Full-time Hourly
Exemption Status: Non-Exempt
Work Schedule, Hours per week: Monday-Friday, 8:00 AM to 5:00 PM, 40 hours per week
Opportunity for hybrid schedule: Yes
Starting Salary Range: $20.47-$26.35 and determined based on relevant years of work experience provided on application and resume.

Position Summary: Johnson County Community College (JCCC) inspires learning to transform lives and strengthen communities. This positions coordinates and manages the collections and billing functions to ensure timely recovery of receivables. This role manages a team of specialists and is responsible for on-boarding, off-boarding, and performance appraisals.

Required Qualifications:

• Associate's Degree.
• Requires 3+ years of related experience in billing and collections.
• Senior-level support role.
• Completes assignments with little supervision.
• May assist less-experienced team members.

Preferred Qualifications:

• Bachelor's Degree in Business or Accounting.
• Experience in Higher Education.
• Experience with Ellucian Banner.

Position details include but are not limited to:

• Collections and Accounts Receivable Operations:
  • Track internal and external unpaid accounts and solicit payment through various communication methods, placement of holds, payment plan offerings, and collaboration with JCCC staff.
  • Report unpaid accounts to external collection agencies and remove paid accounts in a timely manner.
  • Assess collection fees and review data on a continuing basis to ensure the accuracy of account information that is reported.
  • Exercise discretion in resolving complaints, grievances, discipline, and concerns as they arise.
  • Ensure compliance with collections laws, regularly attend trainings, and review current policies.
  • Process Drop for Non-Payment for unpaid student accounts at beginning of academic terms.
• Billing Operations:
  • Bill external organizations for tuition and fees and establish formal billing arrangements with new sponsors, resolving discrepancies as needed.
• Leadership, Staff Development, and Performance Management:
  • Supervise the Billing and Accounts Receivable team, coordinating daily workflows and ensuring coverage of duties and adherence to departmental policies and standards.
  • Coach, support, and mentor team members within the department. Drive a culture of customer service excellence amongst team members.
  • Assist departmental leaders in the development of goals and objectives. Identify best practices and aim to improve departmental processes and efficiencies.
• Other duties as assigned.

To be considered for this position we will require an application, resume, and cover letter.
*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Benefits Category

For Full‑time Employees:

• Health insurance with some employer paid options.
• Life insurance & AD&D (employer provided)
• Retirement plans (403(b), 457(b), and KPERS)
• Employer paid 8% contribution into a 403(b) no match required
• Paid time off (vacation, sick, personal, and floating holidays)
• 14 days of paid holidays
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
• Tuition reimbursement / assistance for non‑JCCC courses for employee
• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center
• And many more!

About JCCC:

Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Mission: JCCC inspires learning to transform lives and strengthen communities.

Vision: JCCC will be an innovative leader in equitable student access, learning and success.

To apply, please visit: https://careers.jccc.edu/en-us/job/497945