Business Office Supervisor

JOB SUMMARY

Responsible for overseeing and maintaining an efficient service operation of the Business Office(s) at assigned location.

Supervises and trains all cashier personnel across the college.

Assists the District Student Financial Services and Cashiering Operations Department in providing services to the students as it pertains to the students financial accounts.

The position is usually under the administrative supervision by the College Operations Officer but functionally liable to the Director of Student Financial Services and Cashiering Operations Department in the District Office.

ESSENTIAL FUNCTIONS

Hire, supervise, train, evaluate and manage Time & Labor activities – entering and approving time.

Supervise and monitor the handling of student tuition payments and other payments such as lease payments, p-card/t-card reimbursements, eagle print, library fees, etc. Provide support to students, faculty and staff regarding student balances and resolution of student concerns regarding their accounts.

Schedule staff to ensure office and Virtual Lobby is covered during advertised hours of operation and other hours as needed by other departments.

Supervise the handling of student calls and inquiries routed from various call centers.

Monitor and ensure all compliance standards, policies and procedures are followed at location site.

Support the handling of college photo ID at site (students, staff and contractors).

Record waivers in system.

Notify Director Financial Services/Bursar of missed armored car pick-ups or the need for rescheduling to meet operating demands.

Route student inquiries regarding student delinquent accounts, refunds, financial aid loans, scholarships and grants (G-code) and Bank Mobile transactions, that are unable to be resolved at assigned location, to District for analysis and resolution.

Coordinate with local IT Technicians and IT Security to ensure cashiering equipment has correct software and is functioning according to HCC standards.

Coordinate efforts in maintaining regulatory compliance of PCI-DSS (Payment Card Industry - Data Security Standard).

Generate reports as required by campus administration.

QUALIFICATIONS

Education & Experience

• Bachelors degree required
• Associates degree plus 4 years directly related experience may be considered in lieu of required degree
• 3 years cashiering experience as a bank teller or retail sales clerk required

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs
• Information Management Systems
• Electronic Financial Management Software

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the countrys largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. Youll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, youll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.