Business Process Improvement & Project Manager - HR Operations

Overview

Reporting to the AVP of HR Operations, the Business Process Improvement & Project Manager serves as a senior‑level individual contributor providing strategic process improvement and project leadership support across the organization. The role operates with a high degree of independence and is engaged on complex, cross‑functional initiatives that support organizational priorities and inform decision‑making. The position partners with leaders, stakeholders, and subject matter experts to assess current operating models, contribute to the design of improved processes and workflows, and support initiatives intended to strengthen operational efficiency, effectiveness, and long‑term sustainability.

Required Skills and Abilities

1. Advanced Process Improvement Expertise -Demonstrated ability to assess complex business processes, identify inefficiencies, and design end‑to‑end improvements using established continuous improvement methodologies in large, matrixed organizations.
2. Senior‑Level Project Management Capability - Proven ability to independently manage the full lifecycle of multiple, complex, cross‑functional projects, including scope definition, planning, execution, risk mitigation, and delivery of measurable outcomes.
3. Analytical and Data‑Driven Problem Solving - Strong ability to analyze complex qualitative and quantitative data, apply root cause analysis techniques, develop performance metrics, and translate findings into actionable recommendations.
4. Stakeholder Engagement and Influence - Demonstrated skill in partnering with senior leaders, managers, and subject matter experts to define problems, evaluate solutions, and drive progress across organizational boundaries without direct authority.
5. Change Management and Communication - Proven ability to support organizational change by developing clear communication, facilitating collaboration, and enabling adoption of new processes, practices, or ways of working.

Preferred Skills and Abilities

1. Professional Certifications - Project Management Professional (PMP) certification strongly preferred. Lean Six Sigma Black Belt (LSSBB) certification strongly preferred or demonstrated ability to apply equivalent continuous improvement methodologies at an enterprise level. Agile or Scrum‑based certification (e.g., CSM, PMI‑ACP) preferred.
2. Process Improvement Methodologies - Advanced experience applying Lean, Six Sigma, Agile, and/or Waterfall methodologies to large‑scale, cross‑functional initiatives in complex organizational environments.
3. Project Management and Collaboration Tools - Experience using enterprise project management and collaboration platforms (e.g., MS Project, Smartsheet, Jira, Asana) to manage timelines, dependencies, risks, and executive‑level reporting.
4. Process Mapping and Business Analysis Tool - Proficiency with process mapping and business analysis tools (e.g., Visio, Lucidchart, Miro) to document current‑state workflows, design future‑state processes, and support implementation efforts.
5. Data Analysis, Reporting, and Enterprise Systems - Advanced Microsoft Office skills, particularly Excel and PowerPoint, with experience developing dashboards, business cases, and executive‑level presentations. Familiarity with data visualization tools (e.g., Power BI, Tableau) and enterprise platforms such as Workday or Salesforce preferred.

Principal Responsibilities

1. Performs complex data/information gathering techniques; evaluates the quality of the information by considering the source, relevancies, and timeliness.
2. Collaborates with team members and clients to drive development of project deliverables and strategies.
3. Researches, aggregates, and analyzes a variety of data/information; synthesizes large and complex quantities information; extracts meaningful insights and makes recommendations.
4. Develops and presents comprehensive and complex reports, recommendations, trainings, and presentations to a variety of audiences.

Required Education and Experience

Bachelor's Degree and ten years of experience or equivalent education and experience.

Skills and Abilities

Thorough knowledge of information technology applications, processes, software, and equipment.
Thorough knowledge of IT project management principles (e.g., Agile) and software.
Well-developed analytical, critical thinking and problem-solving skills.
Well-developed interpersonal, written, communication, presentation, and organizational skills.
Proven ability to lead and manage staff and proven ability to manage multiple/complex projects, meeting deadlines and budget.

Job Posting Date
04/16/2026

Job Category
Professional

Bargaining Unit
NON

Compensation Grade
GS-4

Compensation Grade Profile
GS-4j

Salary Range
$116,300.00 - $174,425.00

Time Type
Full time

Duration Type
Staff

Work Model
Hybrid