"Business Service Center Specialist I or II, Strategic Enrollment"

Business Service Center Specialist I or II, Strategic Enrollment

Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 14415

Full/Part Time: Full Time

Position Information

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.

Salary Range:

Level I - Up to $40,000 - $45,000 annualized, commensurate with education, experience, and qualifications.

Level II - Up to $46,000 - $54,000 annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will be accepted through 11:59 PM CDT on 11/21/2025. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials:

• Resume is required.
• Cover letter is required.

Job Summary

Level I and II

The Business Service Center Specialist I and II provides support for financial and human resource administration activities to the Business Service Center.

Core Responsibilities

Level I

1. Administers and monitors of financial and business transaction processes in support of the Business Service Center.
2. Receives reviews, analyzes, and processes business, financial, and payroll/personnel-related transactions into a variety of university software systems. Transactions include a combination of accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.
3. Compiles and analyzes financial information to post entries to accounts in an automated finance system; allocates expenditures, encumbrances, receipts, receivables, etc., based on reports and schedules; reviews and processes requisitions; confers with the department for clarifications and specifications, and preferred supplies; confers with vendors to obtain product or service information such as price, availability, and delivery schedule.
4. Ensures timely and accurate processing of all personnel actions in automated HR system to include, but not limited to, creating, and submitting documents/ requests via respective institutional systems, under established University and Human Resource Services policies and procedures.
5. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures to elevate issues to the supervisor as appropriate.
6. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information.
7. Acts as liaison between departments and internal or external customers; interacts with clients by telephone, electronically, or face to face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal responses; obtains.
8. Researches and evaluates all relevant information to handle inquiries and complaints; responds promptly to customer inquiries/requests; addresses customer complaints; elevates unresolved issues to the appropriate resources.
9. Manages client expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates and coordinates with internal departments as needed to resolve client issues.
10. Promotes safe and environmental protection by working immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.
11. Performs other duties as assigned.

Level II

1. Oversees the administration and monitoring of complex financial and business transaction processes in support of the Business Service Center.
2. Receives, reviews, analyzes, and processes complex business, financial, and payroll/personnel-related transactions into a variety of University software systems.
3. Transactions encompass a variety of tasks, including accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.
4. Prepares, analyzes, and creates statistical, financial, and related ad hoc reports.
5. Reviews budgets for accuracy and compliance with procedures and regulations.
6. Compiles and analyzes financial information to post entries to accounts in an automated finance system.
7. Allocates expenditures, encumbrances receipts, and receivables based on reports and schedules.
8. Reviews and processes requisitions, and confers with the department for clarifications, specifications, and preferred supplies.
9. Engages with vendors to obtain product or service information such as price, availability, and delivery schedule.
10. Coordinates recruitment and hiring efforts for exempt and non-exempt personnel, creates employment requisitions for posting, and reviews applications and related documentation.
11. Ensures timely and accurate processing of all personnel actions in the automated HR system, including but not limited to creating and submitting documents/requests via respective institutional systems, while following established University and Human Resource Services policies and procedures.
12. Provides informational assistance to prospective and current employees regarding the University.
13. Collaborates closely with Human Resource Services regarding employee relations and compensation matters.
14. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures.
15. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information privy to this position.
16. Acts as a liaison between departments and internal or external customers, interacting with clients by telephone, electronically, or face-to-face to identify and support their transactional needs and requirements.
17. Engages customers through reporting and personal responses, researches and evaluates all relevant information to handle inquiries and complaints, and promptly responds and resolves customer inquiries and/or complaints.
18. Manages client expectations and provides consistent client updates.
19. Maintains records of client interactions, transactions, and actions taken.
20. Collaborates and coordinates with internal departments as needed to resolve client issues.
21. Promotes safe and environmental protection by immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.
22. Performs other duties as assigned.

Required Qualifications

Level I

• Associate's degree from an accredited institution. + Experience can be substituted on a one-for-one basis.
• Two (2) years of related experience in one or more of the following areas: Purchasing, Travel, Financial Reporting, or Human Resources.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Level II

• Bachelor's degree from an accredited institution. + Experience can be substituted on a one-for-one basis.
• Three (3) years of related experience in one or more of the following areas: Purchasing, Travel, Financial Reporting, or Human Resources.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Knowledge, Skills, and Abilities

Both levels

• Excellent oral and written communication skills.
• Excellent organizational skills.
• Proficient in Microsoft Office Suite and financial software/systems.

Working Conditions

• Office environment.
• May be required to work additional hours during peak periods (Level II).
• Ability to travel to and from meetings, training sessions, or other business-related events.
• Occasional after-hours and weekend work or overtime may be required.

Physical Demands

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
• Exerts up to 10 lbs. of force occasionally.

This position will work both on campus and remotely in Texas. Travel and parking expenses are the employee's responsibility.

This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.