"Senior Manager, Admission"

About Oakton College

Educate. Empower. Transform

At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years, we've built a welcoming and inclusive community where students from all backgrounds and experiences thrive.

We're looking for passionate educators, professionals and leaders to join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make a difference and shape the future.

We provide dynamic learning environments that empower students and employees alike with campuses in Des Plaines and Skokie and a Health Careers Education Center in Evanston.

As a proud institution accredited by the Higher Learning Commission, Oakton is more than a college - it's a place where innovation, equity and lifelong learning drive everything we do. We value diverse perspectives and embrace new ideas and are dedicated to fostering an inclusive and student-centered culture.

Job Description

Basic Function and Responsibility:

Organize and lead domestic and international student recruitment outreach activities and events to promote the value of Oakton to prospective students, their influencers, and members of Oakton's district. Provide day-to-day leadership for the Admission and International Student Services teams; serve as a Designated School Official (DSO) for the College's F-1 visa program. Manage Admission Customer Relations Management (CRM) system, including communication plans.

Characteristic Duties and Responsibilities:

• Manage the Customer Relationship Management (CRM) Recruitment Suite to create and improve application processes for new students.
• Design, implement, and assess multi-channel campaigns (email, text, phone, direct mail) for prospects and applicants, partnering with Admission Operations and Information Technology to refine supporting business processes.
• Supervise admission staff, including hiring, facilitation of staff meetings, scheduling of assigned responsibilities, training and professional development, and leading new projects.
• Provide day-to-day leadership for the Admission and International Student Services teams; serve as a Designated School Official (DSO) for the College's F-1 visa program.
• Evaluate relevant practices and procedures and make appropriate recommendations to improve the onboarding process and student experience. Develop written standard operating procedures for complex processes.
• Plan, organize, and execute college-wide and department campus recruitment events, such as Campus Visits, Open Houses, Admitted Student Nights, and other program specific events. This will include evening and weekend events.
• Develop year-long communication and marketing plan which include specific and measurable objectives, strategies, timelines, and evaluation methods through multiple measures, such as mail, email, text, and phone for identified market segments (i.e. traditional students, adult students, underrepresented populations, etc.). Partner with College Relations to coordinate, develop, and update recruitment materials for prospective students, influencers, and community members.
• Oversee promotion and recruitment of students in guaranteed admission and pathways programs, such as the Engineering Pathways to UIUC program, ICATT apprentice program, and others. Serve on the admission committee for programs requiring selective dual admission.
• Oversee departmental chatbot on Oakton.edu website which includes coordinating the staff scheduling, and creating trend and usage reports.
• Oversee departmental program and learning assessment initiatives and utilize data and reports to identify enrollment trends and areas for growth.
• Collaborate with the Managers of Enrollment Services, and Admission Operations to facilitate effective planning and ensure clear communication regarding equity minded admission and enrollment policies, processes, and procedures.
• Plan and monitor the department's operating budget to ensure alignment with institutional goals and fiscal responsibility. Develop annual recruitment plans that align with the College's SEM framework, outlining clear objectives, target populations, timelines, and evaluation metrics.
• Utilize professional development resources to be informed on latest recruitment trends, and national best practices - especially those with an equity framework.
• Represent the College at business, community, career centers, high school, fairs, and special events.
• Participate in Enrollment Center cross training activities to develop knowledge in other functional student areas in order to provide integrated and comprehensive information to students and the community.
• Perform other job-related duties as assigned.

Supervision Received:

Administrative supervision is received from the Director of Admission and Equity Outreach.

Supervision Exercised:

Provides direct supervision of the Admissions team and student employees.

Requirements

Qualifications:

• Master's degree in higher education administration, student affairs, or a related field required, or an equivalent combination of education and experience from which comparable skills and abilities can be obtained.
• Three years of increasingly responsible experience working in college admissions or a related field required. Experience supervising others preferred.
• A high level of interpersonal and communication skills required. Must be able to illustrate college programs and services through group or one-on-one presentations. Ability to clearly explain college policies and/or practices, both orally and in writing, is required.
• Requires the ability to handle multiple priorities, organize work, and function independently, while keeping attention to detail, under heavy workloads and during peak times.
• Cultural competency and the ability to work with diverse populations is required.
• The ability to enter, retrieve, and utilize data on a computer is required. Experience with Ellucian Banner student information system and managing a Customer Relationship Management (CRM) system preferred.
• Experience leveraging technology such as Google Suite, Microsoft Office, and Zoom preferred.

Physical Demands:

Light lifting up to 10 lbs. and light carrying up to 10 lbs. Ability to reach above shoulder. Periods of time spent sitting, standing, walking, kneeling, bending and stooping. Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and sedentary in nature. Little or no exposure to adverse working conditions.

Additional Information

HOURS: Monday - Friday 8:15 am - 5:00 pm (Ability to work flexible hours at both the Skokie and Des Plaines campuses including some evening hours consistent with student needs).

SALARY: $74,882

Based on the needs of the college and with Administrator approval, some positions at the college may have a hybrid schedule option available after 30 working days.

For information regarding employment eligibility, please visit our employment at Oakton web page.

Equal Opportunity Employer

Application Instructions

Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application.

Oakton College conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law and in accordance with the Illinois Department of Human Rights Conviction Record Protection Act of March 2021.

Posted positions may be removed from the Oakton website without notice when it is determined that no additional applicants are required.

Oakton College does not utilize E-Verify for employment eligibility verification.