Business Systems Analyst, Senior

Job Summary

This is a senior professional-level position responsible for the analysis of complex business problems and assessing how information systems can be utilized to address them. This position effectively documents and supports the structure and functions of extremely complex administrative applications and services for other managers and institutional personnel to ensure that the systems continue to operate smoothly even while modifications and enhancements are being made.

Under general supervision of the Manager of the application area, coordinates and leads the activities of a group of subject matter experts (SME) for life-cycle enhancement and support of a number of projects associated with the delivery of a supported application service and its integration with other enterprise applications. The position generally possesses the authority to coordinate work of the "Business Systems Analyst" and "Business Systems Analyst Entry Level" positions and instruct respective positions in specific techniques or technical methods for accomplishing work assignments or projects.

The position may serve as project leader on special projects and works with the management team and other team members to develop common standards and procedures for program and data maintenance and enhancements of the assigned projects, including quality assurance and testing procedures. Tasks are varied in nature and often time critical. The customer base and the service environment are complex. Identification of and adherence to IT best practices and standard operating procedures for service areas are important, however, flexibility in meeting the needs of customers is also a key consideration. Data-based decision-making is expected

Responsibilities

• Guide, advise, coordinate, and assist in prioritization of team member efforts.
• Provide extended functional and technical support to multiple Administrative Services projects.
• Analyze complex or previously unknown application issues requiring high-level business expertise and analysis.
• Analyze requirements, design and assist in the development of solutions to meet business requirements.
• Document functional requirements, system design specifications, use cases, workflow diagrams, and interface designs.
• Provide 24/7 on-call rotational support of applications.
• Coordinate the development of custom solutions, fixes, patches, and security.
• Coordinate and implement testing strategy, and system testing and lead institutional constituents in user acceptance testing.
• Recommend and support enhancements to the change control process and associated tools to fully document and manage application changes.
• Review, provide content, and identify areas that require change for end user documentation (i.e. Business Process, training, Known issues, release notes, etc.).
• Provide end-user and team training.
• Facilitate inter/intra departmental tasks and communication.
• Participate and lead inter/intra-departmental business process improvement initiatives.
• Collaborate with stakeholders to ensure that supporting application and system changes and updates are implemented correctly and any integration issues are addressed and discussed with management in a timely manner.
• Understand interdependencies within the application module and components.
• Understand integration points and interdependencies of administrative applications and supporting systems.
• Mentor team members to enhance the technical and functional skills of the team.
• Create and submit weekly status reports.
• Other duties as assigned.

Supervision

· Leads and coordinates activities for a team of non-supervisory employees.

Leadership

Maintain a consistent, high-quality, customer-focused orientation when developingand supporting services for both internal and external users.

·Communicate with customers and obtain all required information necessary todetermine and address their specific needs; tactfully explain how organizationalapplication functionality applies to them.

·Provide clear, accurate information; explain procedures or materials or providesupplemental information; anticipate problems and questions.

·Maintain a working knowledge of current trends and developments in the service areaand information technology by reading appropriate publications and attending relatedseminars, conferences, etc.

·Attend relevant training seminars as permitted by workload and budget constraints.

·Participate in the organization or system-provided training regarding changes in rulesand regulations.

Project Management

·Participate and jointly lead mid-size to large application or system-related projects.

·Defines and/or reviews project proposals in determining scope, time frame forcompletion, steps required for completion, staffing requirements, and allotment ofavailable resources to various phases of project to ensure successful completion.

·Coordinates activities of the project team on an inter- and intra-departmental basis asrequired.

·Coordinates project activities with activities of government regulatory or othergovernmental agencies as required.

·Assigns tasks to project members and monitors progress.

Communications

·Requires good interpersonal communication skills to effectively present informationand respond to questions from groups of managers, clients, customers, and the general public.

Good written communication skills are also required for writing reports and businesscorrespondence.

·Ensures users/customers are kept informed as required.

Required Qualifications

·Bachelor's degree or equivalent and at least five (5) years related job experience, or any equivalent combination of education and experience required to perform this job.

·Ability to comfortably work in a fast paced, often ambiguous and event driven environment

Preferred Qualifications

·Solid understanding and progressive work experience as a functional analyst supporting a complex human resources information system

·Minimum of two (2) years of current, hands-on experience working with a complex human resource application from a functional perspective.

·System application upgrade and implementation experience

·Ability to analyze SQL scripts that will be run against the Oracle database

·Ability to explain functional concepts to the business Stakeholders

·Ability to work with diverse groups within the University System

·Ability to work with customers in gathering requirements

Required Documents to Attach

List of References

Knowledge, Skills, & Abilities

Must be flexible, well-organized, and team-oriented.Must be willing to learn cross-functional concepts.Must be able to work on a schedule that includes nights, weekends or holidays when required to address escalated issues.