Campus Safety Dispatcher

The Claremont Colleges Services (TCCS) is the central coordinating and support organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges. TCCS, with about 300 staff members, provides exceptional shared services to 9,000 students, and almost 3,600 faculty and staff. TCCS staff work in both student-facing services as well as administrative and operational services. Our numerous departments are located throughout The Claremont Colleges campus in the beautiful city of Claremont, California.

ABOUT THE POSITION

This position is the primary communication link for most Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers. The Dispatcher performs a broad range of services and is the life-line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms and activity observed on CCTV Surveillance Systems; issuing parking permits for TCC member institutions and communicating, when necessary, with the Claremont Police 911 dispatch center.

ESSENTIAL FUNCTIONS

• Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.
• Maintains contact communication with patrol officers, and dispatches officers to calls on a routine and emergency basis.
• Answers calls from Emergency Phones campus wide, and immediately dispatches officers to the appropriate locations.
• Provides primary monitoring of TCC automatic fire alarms and communicates with the Claremont Police 911 center and other agencies to ensure the appropriate response.
• Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety. Maintains the Daily Crime Log.
• Monitors and dispatches officers to all alarms received, makes notifications as needed.
• Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems.
• Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the Claremont Colleges.
• Maintains reception counter; greets and assists all office visitors, provides information as needed.
• Operates department computers to input and retrieve information relating to Incident Reports, the Daily Log, the Daily Crime Log, field Interviews, vehicle registration, work orders, and other programs.
• Provides Daily Logs and Incident Reports to Student Deans and other Campus Administrators.
• Handles notification calls to all Colleges in regard to emergency situations, maintenance issues, property damage, etc.
• Issues parking permits, temporary parking permits, maps, traffic appeal forms, and other information, as requested.
• Processes lost and found property brought to Campus Safety.
• Performs related duties as assigned.

QUALIFICATIONS

Education/Training:

• A high school diploma or the equivalent.

Experience:

• At least two (2) years of related experience working in customer service, clerical, and/or telephone support assignments.

Competencies:

• Able to successfully pass an employment and education verification and comprehensive criminal background check.
• Able to effectively manage multiple tasks and communications formats during periods of high activity.
• Able to understand, read, write, and speak English clearly. Able to follow written and oral instructions and compose log entries and written reports concisely and accurately in English.
• Able to function effectively in a very busy and fast-paced work environment.
• Able to maintain composure and critical thinking in stressful and unexpected situations.
• Able to prioritize calls and handle several functions at once on a routine and emergency basis.
• Knowledgeable in the use of Microsoft Word, Excel, Outlook, and PowerPoint, databases, and electronic timekeeping system. Able to learn to use other computer technologies and systems as needed.
• Create and maintain a positive and respectful work environment, free of fear and intimidation.
• Always demonstrate and promote integrity and the highest standards of professional conduct, with sensitivity for the perception of security/law enforcement personnel in a culturally diverse and socially aware environment.
• Sensitivity to and embracement of individuals that represent cultural, religious, ethnic and lifestyle diversity.

Preferred Qualifications:

• Completion of a basic POST or APCO International Dispatcher Course is highly desirable.
• Experience in a public safety dispatch or communications center is highly desirable.
• Experience with Computer-Aided Dispatch (CAD) systems is highly desirable.

Work Schedule:

Dispatchers work a 4/10 schedule; 4 days per week, 10-hour days. Campus Safety Dispatch has three shifts: Day shift (6am to 4:30pm), swing shift (3:30pm to 2am), and night shift (8:30pm-7am). Must be available and willing to work any shift assigned (day, swing, night) on all days of the week (weekdays, weekends, and holidays). Shifts are rotated every four (4) months. Holiday, weekend, and evening work hours are required. Regular hours may vary due to needs of the organization or because of special events and major incidents.

COMPENSATION

Pay: The pay rate for this position is $24.32/hour.

Benefits: This position is eligible for our employment benefits package including: medical, dental, vision, 10% retirement contributions after one year (no matching required), group life insurance, generous time off, professional development funds, discounts for mobile plans, software, and entertainment, access to fitness facilities, and more!

To view additional information and to apply, visit this link