"Clerk V - Student Accounts - Framingham State University"

Job Details

Location: Framingham, MA Category: Staff Posted On: Thu Dec 18 2025

Job Description:

GENERAL STATEMENT OF DUTIES:

Provide overall clerical support to the Student Accounts Department. Duties include performing clerical support for the general operation of the Student Accounts Department including but not limited to providing exceptional customer service to students, parents, employees and others, student refunds, coordinating Professional Development / English Language Program (ELP) payments and reconciliation. Other duties may be assigned as required and as business necessities change. The person in this position must be able to handle multiple and changing tasks in a highly interactive environment and maintain professionalism and effectiveness when facing high-pressure situations or unexpected challenges.

Please review the full Clerk classification specifications.

SUPERVISION RECEIVED:

Associate Director of Student Accounts/Associate Bursar
Director of Student Accounts/Bursar
Indirect from Assistant Director of Student Accounts/Assistant Bursar

SUPERVISION EXERCISED:

Contractors (indirect)

EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:

• Serve as functional lead of Student Accounts representatives/staff to ensure that all students (prospective/current), parents/guardians, employees and alumni receive prompt, accurate, friendly, and courteous service from the Student Accounts Department. Under direction of management, provide training to new employees.
• Create/maintain an environment where all who visit the office feel valued and respected
• Develop, revise, and with approval of supervisor, carry out work procedures, in cooperation with other departments within the Student Services Center, to ensure the efficient and effective flow of work as it relates to DGCE/ELP, refunds, outside scholarships, and tuition remission.
• Act as Student Accounts liaison with other departments within the University.
• Provide Student Accounts service to students, parents, and other constituents in-person, via email or telephone
• Prepares student refund reporting, reviews and processes all student and third-party refunds. Adheres to Title IV regulations. During peak periods of refunds, provide direction and oversight to Teller II's and contractors.
• Coordinate Professional Development / ELP payment process: liaison with Registrar's Office and Professional Development / ELP liaison to facilitate smooth payment process for Professional Development / ELP students
• First level supervisory for contractors, before assistant or associate director.
• Develop, revise, and, with approval of supervisor, carry out work procedures, in cooperation with other units of the department to ensure the efficient and effective flow of work as it relates to the student refund process, DGCE/ELP workflow, and waivers
• Organizes and files correspondence, reports, forms etc. and coordinates with contractors to upload documents to Enterprise System/Banner through Xtender.
• Prepares standardized forms related to cashiering sessions.
• Receives and distributes incoming mail, memoranda, packages, etc. to appropriate individuals within the assigned unit.

WORKING CONDITIONS:

Work is performed on-site in the Student Services Center. Normal office environment, prolonged periods of time spent sitting and/or standing. Frequent work at fast pace with unscheduled interruptions. Frequent computer usage at workstation throughout shift. Responsibilities occasionally may require an adjusted work schedule, overtime, and evening/weekend hours. Public contact position requiring appropriate business-like apparel.

Job Requirements:

MINIMUM QUALIFICATIONS:

Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions: [detailed substitutions listed]

NOTE: Educational substitutions will only be permitted for a maximum of two years of the required (A) experience. No substitutions will be permitted for the required (B) experience.

PREFERRED QUALIFICATIONS:

• Detail oriented and ability to maintain accurate records.
• Strong written and verbal communication skills. Ability to have difficult conversations with students and their families regarding finances.
• Ability to understand and apply relative laws, rules, policies and procedures to office operations.
• Strong time management skills, with ability to meet deadlines and work under pressure.
• Able to work well in a team and independently.
• Candidates who are bilingual in English and Spanish or English and Portuguese are strongly encouraged to apply.
• Experience in higher education, specifically Student Accounts, Financial Aid, or a Student Financial Services area preferred.
• Banner Experience preferred.

Additional Information:

This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a union title of Clerk V. The bi-weekly pay rate is $2,110.33 Grade 15 Step 1. This is an approximate annual base salary of $54,868.46.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer. [EEO statement]