CLICC Services Administrator

Department Summary

The Library Analytics, Metrics and Assessment (LAMA) team is part of the Digital Strategies unit. LAMA supports UCLA Library’s mission by enabling consistent, targeted, data-informed decision-making. The team gathers data & assists leadership to identify opportunities to enhance efficiency, optimize workflows, & strengthen the Library’s ability to deliver effective, high-quality services. LAMA is charged with the following: 1)leveraging technology, metrics & systems for workflow development & enhancement for Library services 2)establishing dashboards & reports that provide metrics for Library leadership for the purpose demonstrating impact & improving services 3)cultivating a culture of project management by providing resources, consultations, templates & best-practices guidelines for the Library 4)sharing resources enabling Library staff to gather data that could be used to inform their work. Campus Library Instructional Computing Commons (CLICC) provides services such as equipment lending and innovative technology support for use in teaching and learning and employs 40 some student staff in delivering these services. The Digital Strategies (DS) unit supports library staff & users by providing local & remote access to library technologies. Supported technology resources include the integrated library system & online catalog; network connectivity including servers, storage, operating system & application services delivery; & programming & application development in support of digital & web-based initiatives. Through collaborative efforts w/all areas of UCLA's libraries, DS assists in the development & delivery of technologies for all types of electronic resources. The staff also work as collaborative partners w/units in other areas of the library, & provide tech support for the major business systems used by the libraries.

Position Summary

Reporting to the CLICC Instructional Technology Services Coordinator of the Library Analytics, Metrics & Assessment team, the CLICC Services Administrator is responsible for supporting daily CLICC and services in coordination with other Digital Strategies staff. The incumbent must manage and supervise student schedules, support daily operations and manage special projects related to deploying new and enhanced services; provide administrative and logistical support where necessary; work and perform training and supervision in all CLICC spaces and support CLICC services in the Library, including covering for student staff when necessary; leading and managing special projects or assignments that are time sensitive or complex in nature, requiring a high level of independence and initiative in execution and implementation. This positions serves as a member of the CLICC Operations and CLICC Leads and Schedulers teams; may serve as a liaison to other Library teams.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Demonstrated experience working as a self-starter & working independently & efficiently w/minimal supervision while exercising sound judgement in knowing when an issue requires escalation/sensitivity. (Required)
• Experience w/operations of a large, high-volume tech. & user support services in educational, library or similar institution, incl. fines resolution, special svc, inventory maintenance & user support. (Required)
• Demonstrated experience supervising & training others to perform tasks efficiently, take appropriate action to improve performance, effectively communicate expectations delegate work based on work. (Required)
• Demonstrated experience supervising student personnel. (Required)
• Demonstrated experience creating & implementing projects & priorities for supervised staff, coordinate & plan daily workflows, evaluate & update organizational structures as needed for effectiveness. (Required)
• Demonstrated experience w/wiki-based documentation systems, ticketing support systems & systems commonly used in lending & tech. management such as Atlassian, ExLibris & Springshare applications. (Preferred)
• Skill in short- and long-term planning to meet workflow demands for the department, with the ability to balance operational needs and priorities with budget considerations. (Required)
• Ability to make immediate decisions based on situational and policy/procedural considerations (i.e. need for flexibility, sensitivity to maintain good public relations, and the ability to analyze long-term impact of policy changes to various library user groups). (Required)
• Interpersonal skills to initiate & maintain cooperative working relationships w/co-workers, supervisor and unit head. (Required)
• Ability to work harmoniously & as a team player, thrive in a team-based environment & skill in fostering teamwork in others. (Required)
• Problem solving skills to diplomatically resolve disputes/discrepancies. Communication skills to represent Access Svc in various situations such as councils & committees, & to students & faculty w/regards to issues such as billing, reserves, & borrowing-related privileges and problem resolution. (Required)
• Organizational and analytical skills to balance multiple, and sometimes conflicting, priorities, lead complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions. (Required)
• Ability to exchange ideas and information with others to formulate, alter and improve departmental policies and procedures. (Required)
• Writing skills sufficient to prepare emails, blog posts, web pages, job analysis forms, annual and special reports, business letters, disciplinary/corrective actions, and other correspondences that are clear, concise and logical. (Required)
• Mathematical skills to perform tasks of reporting and managing projects, including the ability to analyze, integrate and utilize a large amount of data to prepare accurate reports for departmental and library-wide groups and administration. (Required)
• Working knowledge of UC and UCLA policies, procedures, administration, and operations, particularly in areas of access services, financial management, human resources, budget, accounting, and purchasing. General knowledge of UCLA facilities and safety functions and policies and procedures. (Preferred)
• Familiarity with project management methodologies, tools, and techniques. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

• High School Diploma High School diploma or equivalent experience (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Evening and/or weekend work (Preferred)

Schedule

M-F, 8:00am - 5:00pm

Union/Policy Covered

CX-Clerical & Allied Services