"Cloud Engineer"

Job Summary

The Cloud Engineer serves in a senior level Information Technology role. This person is responsible for maintaining the operational status of Office 365 along with other virtualization and infrastructure components. This candidate will work closely with other members of the Hosting Services team. The duties of this position are to provide Office 365 support along with email archiving/DLP. The candidate will be required to work both independently and collaboratively to address incidents, problems, provide access management, and contribute to infrastructure enhancement projects. Candidate is required to have strong analysis and decision-making skills with the ability to participate in briefings, participate in technical cross-functional meetings, strong commitment to process, and understanding of change and configuration management principles. The ideal candidate should have a demonstrated knowledge and experience in maintaining Office365 and all its components. The candidate should be able to be a leading contributor on large projects, be a self-starter, and able to work and operate in a collaborative environment. The Cloud Engineer will be in near constant communication with other engineering staff, project managers, and other project or operational stakeholders. This staff member will carry-out her/his duties by adhering to the highest standards of ethical and moral conduct, acting in the best interest of the organization, and fully supporting the mission, vision, and values of Augusta University.

Responsibilities

• TECHNICAL SUPPORT: Provide technical support and troubleshoot problems, and perform scripting/programming to ensure stable and efficient operation of Office 365 solutions to include maintaining user authentication solutions either in the cloud (Azure) or on-premises (Active Directory). Provide technical support and troubleshoot problems with Box.
• OFFICE 365 SOLUTIONS & MORE: Responsible for monitoring, installation, configuration, administration, troubleshooting, and maintenance of Office 365 solutions (Exchange, Teams, SharePoint, OneDrive, Active Directory, Directory Sync) as well as Box.
• AUTOMATION: Propose and implement automation enhancements and process improvement efforts.
• SUPPORT: Lead initiatives, oversee work results, provide training, and serve as a technical resource for Systems Engineers.
• Perform all other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in a relevant field of study, Computer Science, Management/Computer Information Systems, or related field and a minimum of four years of Information Technology Systems experience required with focus on Office 365 administration/Box administration. Experience dealing with vendors and contractors required.

Preferred Qualifications

Experience with Windows Server OS support; RHEL 8, 9; VMWare vSphere 7.0 or higher; Active Directory (ADFS, DNS, GPO); Enterprise Backup solutions (Dell Data Domain); Cloud hosted engineering (Azure, AWS, Box); SAN Technologies (Dell Powerstore); CAS. Certified Identity Governance Expert, experience in ITIL Practices, IT Governance, Advanced Excel, Service Now, Information, and Cyber Security.

Knowledge, Skills, & Abilities

KNOWLEDGE

• Proficient in Microsoft Office and other computer software/databases.
• Microsoft messaging or collaboration technologies.
• Extensive operational experience with hybrid and cloud technologies; Box, Microsoft 365, MS Teams application support in a large, highly secure, complex multi-domain environment.
• Expert level knowledge of Microsoft server OS.

SKILLS

• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented with strong prioritization and organizational skills.
• Must be able to demonstrate a solid understanding of Azure AD, Azure AD Connect (DirSync), Active Directory, and DNS.
• Must be able to demonstrate expert-level abilities with PowerShell scripting.
• Must be able to demonstrate in-depth knowledge of Box.

ABILITIES

• Ability to maintain confidentiality.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)

Pay Band: B15

Salary: $82,800/annually- $100,000/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=291864&PostingSeq=1