"Communications/Service Officer"

Job Summary

This position is skilled emergency service work that involves receiving emergency and non-emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other personnel action and maintaining close contact with responders to monitor and record the response and needed support requirements.

Responsibilities

The responsibilities include, but are not limited to:

• Responsible for receiving and responding properly to emergency and non-emergency calls from patrol officers, other law enforcement agencies, the general public and ASU faculty/staff and students.
• Responsible for entering, viewing and retrieving vital information from the Police computer-aided dispatch (CAD) system, NCIC/GCIC system, Banner and other systems/programs.
• Responsible for the following of proper policies and procedures when handling emergency and non-emergency calls.
• Check areas for unsecured buildings and offices; if found unlocked, area is then secured by public safety officer; a report is filled concerning this incident. In secured areas, verify identification before admitting personnel. Check alarmed experiment areas, notify personnel in charge of any unusual circumstances.
• Perform all other related duties incidental to the work described herein.

Required Qualifications

Educational Requirements: High School Diploma, GED or equivalent from a recognized state or federal accredited organization.

Preferred Qualifications

Preferred Educational Qualifications: Knowledge of Federal Communication's Rules and Regulations, GA Post Certification.

Knowledge, Skills, & Abilities

ABILITIES: Ability to maintain confidentiality, Excellent interpersonal, verbal, and written communication skills, Proficient in Microsoft Office and other computer software/databases, Working knowledge of the current Augusta University policies and procedures, Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching.

Shift/Salary/Benefits

Shift: Days/M-F, Pay Band: 3, Salary: Minimum $16.54/hour - $18.79/hour, Recruitment Period: 7/23/25 - Until Filled, Benefits include health insurance, dental insurance, life insurance, retirement options, vacation time, sick leave, and 13 paid holidays.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. Other conditions include credit check, motor vehicle reports, and more as detailed.