"Media Production Specialist"

Media Production Specialist

Company: Auburn University

Job Location: Auburn University, 36849-5207

Category: Communications, Marketing, and Public Affairs

Type: Full-Time

Requisition Number: S4758P

Home Org Name: Office of Information Technology

Division Name: CIO Information Technology

Job Class Code: OC32C

Appointment Status: Full-time

Limited Term: No

Job Summary

Are you passionate about storytelling through digital media? Do you thrive at the intersection of technology, creativity, and communication? Auburn University's Office of Information Technology is seeking a dynamic Media Production Specialist to lead innovative media initiatives that inform, inspire, and connect our campus community.

In this role, you'll be the creative engine behind our digital presence—producing compelling content, designing eye-catching visuals, and shaping the voice of IT across platforms. From crafting training videos to energizing outreach events, you'll collaborate with passionate teams and make a real impact on how we engage students, staff, and faculty.

If you're ready to bring ideas to life and elevate the way we communicate, we want to hear from you!

Essential Functions

• Digital Communications & Media Management: Oversee OIT's digital presence including social media platforms, YouTube channel, and promotional design. Collaborate with the OIT Communication Officer to promote events, services, and IT-related news.
• Training Content Development: Produce and coordinate video content for knowledge base articles, departmental training, and IT Service Desk onboarding. Partner with the Knowledge Base Manager and IT Service Desk Student Supervisor to manage the IT Service Desk Canvas course and ensure effective student training.
• Outreach & Engagement: Lead initiatives such as Camp War Eagle Breakout Sessions, Department Showcase table, and New Employee Orientation table.
• IT Service Desk Support: Provide Tier 1 backup support, including participation in an evening on-call rotation (5 PM-10 PM) to assist student employees.
• Innovation & Best Practices: Research and monitor emerging trends in IT communications, digital media, and training technologies to keep content and outreach strategies current and effective.
• Accessibility Compliance: Maintain expert-level awareness of federal accessibility regulations, including the Americans with Disabilities Act (ADA) and Section 508. Ensure all digital platforms and services comply with the latest Web Content Accessibility Guidelines (WCAG).

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Bachelor's Degree in Communications, Broadcasting, Film or Television Production, Computer Graphics, or related field AND 4 years of experience providing creative, technical, or support services for various medias.

Substitution allowed for Education: When a candidate has the required experience, but lacks the required education, they may normally apply additional relevant experience toward the education requirement, at a rate of two (2) years relevant experience per year of required education.

Substitution allowed for Experience: When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Minimum Skills and Abilities

• Possesses and applies comprehensive knowledge of particular field of specialization to the completion of significant assignments.
• Deep understanding of instructional methods, such as distance learning and technology enhanced classrooms.
• Experience with social media applications and marketing, particularly in educational or business contexts.
• Experience in the service, support, and development of media technologies, including but not limited to complex computer animations, special effects, authoring, computer, internet, and graphic applications.
• Ability to design marketing and promotional materials (for digital and print), as well as create engaging how-to videos and overview reels.

Minimum License and Certifications

None Required.

Desired Qualifications

• University IT Support Experience: Experience in delivering customer-facing IT support within a university setting.
• Tier 1 Client Support: Proven background in providing Tier 1 client support.
• Mentoring and Supervisory Experience: Experience in mentoring, training, and supervising part-time and/or student employees.
• Incident Management and ITIL Knowledge: Familiarity with Incident Management systems, knowledge management, and the ITIL framework.
• Client Interaction: This role requires regular interaction with clients. A successful candidate will be service-oriented with a customer-first attitude.
• Project Participation: Involvement in projects and cross-functional activities related to the technical and creative needs of unit media and/or projects.
• Team Collaboration: Experience working with subject matter experts and professional colleagues in a team environment.
• Organizational Skills: Ability to organize, prioritize, and manage multiple concurrent tasks effectively.
• Excellent Communication Skills: Proficient in verbal and written communication, with the ability to explain complex IT support to non-technical individuals.

Salary Range: $52,560 - $84,100

Job Category: Communications/Public Relations/Marketing

City position is located in: Auburn

State position is located: Alabama

Equal Opportunity Compliance Statement: It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

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