"Computer Consultant I"

The Computer Consultant I position in Information Technology Services (ITS) provides IT support to administrative users in various departments and divisions. IT support roles include desktop, laptop, mobile device, printer and application support. Additionally, the role assesses and makes recommendations for procurement of technology equipment for staff. The Computer Consultant I also supports the research computing efforts for the Maxwell School, evaluating technical requirements, identifying solutions, and helping to maintain a secure and robust research computing environment.

Education and Experience: Bachelors degree, preferably in an IT / Computer Science related field, plus 1-3 years experience, or equivalent combination of the two.

Skills and Knowledge: Specialized knowledge includes a moderate understanding of networking, IT hardware, software and how it interacts with the operating system, printer and printing capabilities, cell technologies as they pertain to the support of client devices, and mobile computing platforms.

Responsibilities: Use computing concepts, documented procedures, and knowledge of SUs systems to address a wide variety of IT support requests, including but not limited to general hardware and software break/fix and hardware and software installation. Effectively prioritize incoming support tickets, coordinate and schedule with users, and provide cross-unit support as requested by supervisor. Maintain accurate and timely incident logs in approved ticket management system. Write technical and procedural documents as needed for inclusion in knowledge base. Clearly and professionally correspond with peers across the University IT community. Evaluate research data agreement requirements; identify technical safeguards and configurations to protect data. Deploy, manage, and maintain secure computing environments lifecycles, in consult and collaboration with the rest of the team.

About Syracuse University: Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area: Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

To apply, visit https://www.sujobopps.com/postings/110628.