"Consultant, Systems Business Analyst"

• Reference number: 25746
• Term: Ongoing, full-time basis
• Remuneration: $122,852 to $134,385 pa (HEW7) (inclusive of $103,811 to $113,557 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Consultant, Systems Business Analyst to join Digital Business Solutions, Administrative Division.

The Consultant, Systems Business Analyst – Engagement Platforms is a key operational partner within QUT’s Digital Engagement Platforms (DEP) team, working closely with business units to ensure that business processes, system configurations, and solution designs are fully aligned with the platforms we support—notably Salesforce. This is an operational role focused on ongoing support and continuous improvement and process optimization to maximize the value of our enterprise engagement systems. The successful candidate will balance core IT service management practices with the ongoing transformation and enhancement of QUT’s student experience. The role will collaborate with stakeholders and technical teams to enhance processes in engagement, nurturing, marketing and advancement space. This position reports to the Digital Portfolio Manager within the Student and Stakeholder Engagement (SSE) portfolio for career planning, development, and performance expectations.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy..

What you need to succeed

1. Education, training and/or experience equivalent to completion of a degree with subsequent relevant experience as an analyst in areas focused on customer engagement and business growth, including marketing, enquiry management and advancement.
2. Demonstrated experience in operational business analysis, process improvement, and system support (ideally within Salesforce or similar platforms) with a strong analytical and problem-solving skills.
3. Proficient technical skills and hands-on experience with CRM systems such as Salesforce, service management tools, and database query tools (e.g. SQL), with the ability to understand and interact with complex relational databases or rapidly acquire these skills.
4. Well-developed verbal and interpersonal skills including a demonstrated ability to build and maintain effective client relationships and the ability to effectively communicate technical information to a non-technical and diverse audience.
5. Demonstrated written communication skills including the ability to produce high quality user procedures, system documentation, and correspondence.
6. Demonstrated organisation skills including time management with the ability to work effectively within a client-focused team in a changing environment including the ability to work independently.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Consultant, Systems Business Analyst

Job opens: 22-Dec-2025

Applications Close: 11-Jan-2026 at 11.30pm

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