Continuing Education Admission Counselor

General Statement of Duties

The Admission Counselor will work with prospective part-time and online adult learners through the enrollment process. This position assists students with the application process, attends recruitment events both on and off campus, organizes/facilitates information sessions, and meets with prospective students to ensure a positive onboarding process to the University.

Duties and Responsibilities

Essential:

• Provide accurate information pertaining to the enrollment process, academic programs, university policies and services, and admissions criteria to prospective students and other related individuals and groups.
• Assist with implementation of yearly recruitment plans to meet recruitment goals.
• Assist with maintaining accurate and current communication flows within the CRM system.
• Creates and maintains prospect records in the CRM system.
• Assist with organizing, implementing, and visiting community locations, including community colleges, to attend recruitment fairs and other activities to recruit new students and groups.
• Organize and participate in on and off campus recruitment events such as open houses and virtual and in-person information sessions.
• Conduct phone, email, and other necessary modalities, campaigns to prospective students regarding events and application statuses.
• Maintain contact with prospects regarding status and completion of admissions file through registering for first course.
• Review and evaluate admission application files as assigned and determine admissibility per college admission standards and provide transferable academic credit information to prospective students.
• Maintain accurate and up-to-date data and notes in Slate CRM.
• Initiate new projects and see them through to completion independently.
• Conduct individual appointments with prospective students throughout enrollment process.
• Assist with social media, web updates, campaigns, as needed.
• Work collaboratively with graduate student assistants to complete outreach tasks.

Non-Essential:

• Serve as liaison to other campus departments and committees as needed, and assist other functions of part-time/online enrollment as required.

Qualifications

Required:

• Bachelor's degree.
• Valid driver's license.
• Proficiency in computer applications.
• Attention to detail.

Preferred:

• Experience working with non-traditional students or higher education setting.
• Bilingual in English/Spanish.
• Experience in web-based CRM and/or higher education data systems preferred.
• Knowledge of higher education principles, practices and procedures.
• Strong written and verbal communication skills as well as public presentation skills.
• Excellent interpersonal skills including ability to interact with students, faculty, staff and the public.
• Ability to work independently as well as collaboratively within a team.
• Ability to prioritize.
• Availability for evening and weekend hours, including one evening per week.
• Demonstrated time management and organizational skills.
• Ability to think critically and offer creative solutions in a rapidly changing educational marketplace.
• Commitment to the mission of public higher education.