Coordinator, Student Success

Job Description

Responsible for supporting student success, academic support, and engagement initiatives that promote student learning, persistence, retention, and graduation at the Texas State University Round Rock Campus. This position provides leadership for academic support programs, including The Study Zone tutoring center, peer mentoring, success coaching, and related academic skill-building initiatives.

Required Qualifications

• Bachelor’s degree.
• Experience advising students in a higher education/university environment.
• Experience in program development, implementation, and assessment.
• Effective interpersonal, verbal, and written communication skills, as well as the ability to exercise good judgement.
• Ability to coordinate a variety of work activities and work as part of a team.
• Proficient in Microsoft Office Suite.
• Must be able to obtain a valid Texas driver’s license within 30 days of hire.

Preferred Qualifications

• Master’s degree in Higher Education Administration, Student Affairs, or related field.
• Experience coordinating tutoring, peer mentoring, success coaching, academic support, student engagement, or similar student success programs.
• Experience supervising, training, or developing student employees, tutors, peer mentors, student leaders, or other student support staff.
• Ability to interact professionally with students, parents, staff at all levels, and the community.
• Experience building partnerships and collaborating across departments in a university setting.
• Experience supporting a wide range of student populations, including first-generation, transfer, commuter, working, parenting, multilingual, and non-traditional students.
• Experience in attending campus activities conferences and/or student affairs conferences.
• Experience developing workshops, trainings, or student-facing resources related to academic success, learning strategies, student development, or technology use.

Job Duties

• Provide leadership and coordination for academic support programs, including The Study Zone tutoring center, peer mentoring, success coaching, academic skill-building initiatives, and related student success programs.
• Develop, implement, and assess student success and academic support opportunities that address the needs of Round Rock Campus students and support learning, connection, retention, graduation, and post-graduation success.
• Recruit, train, supervise, and support student employees and student leaders serving in academic support roles, including tutors, peer mentors, and success coaching support staff.
• Support artificial intelligence (AI) literacy within academic support programs by developing resources, trainings, and practices that help student staff and students understand the responsible, ethical, and effective use of AI tools in learning environments.
• Collaborate with faculty, academic departments, student success units, and campus partners to identify academic support needs, strengthen referrals, and create opportunities for partnership.
• Serve as a primary liaison between SSAS and assigned university, division, academic, and campus units. Represent SSAS by serving on university and division committees, teams, or task forces as assigned.
• Provide individual and group student support through academic success coaching, referrals, resource navigation, and assistance resolving barriers to academic progress.
• Develop and implement workshops, peer-led learning opportunities, campus programs, and student success initiatives focused on academic success, learning strategies, resource navigation, student engagement, and belonging.
• Assess programs, participation, student feedback, and learning outcomes to evaluate effectiveness and recommend improvements based on student and campus needs.
• Manage communications related to assigned programs and services, including service schedules, outreach campaigns, student-facing resources, electronic communications, social media content, and campus engagement calendars as appropriate.
• Coordinate special projects and other duties as assigned.