"Customer Service Assistant, Student Accounts"

Job Details

Customer Service Assistant, Student Accounts

Position Information

Position Title: Customer Service Assistant, Student Accounts
Department: Student Accounts
Posting Link: https://www.ubjobs.buffalo.edu/postings/60419
Job Type: Full-Time

Position Summary
The Department of Student Accounts within Business Services at the University at Buffalo, is seeking to hire a Staff Assistant (Customer Service Assistant). This position is customer service oriented and the primary duties you will be responsible for include:

• Evaluate and communicate Residency Appeals / Decisions
• Model outstanding customer service practices
• Process Refunds of Financial Aid and Over Payments
• Training and Presentation Development
• Public Speaking at New Student Orientations

The university seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Buffalo, to maintain the excellence of the university and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit - all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

As an Equal Opportunity / Affirmative Action employer, the University at Buffalo will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin and veteran or disability status.

Minimum Qualifications

• Associates Degree with two or more years of related experience
• Proven ability to work in an environment controlled by federal, state, and/or institutional guidelines
• Excellent communication (oral and written) and interpersonal skills
• Ability to work effectively in a team environment
• Proficient in Microsoft office software, particularly in Excel and Word

Preferred Qualifications
Experience with PeopleSoft Student Financial module

Salary Range
$51,508

Contact Information

Contact's Name: Kelly Stich
Contact's Title: Chief of Staff
Contact's Email: stcih@buffalo.edu
Contact's Phone: 716-645-6074

Posting Dates

Posted: 12/19/2025
Date to be filled: 01/19/2026