Retail Manager I

Position Highlights

Provides essential service to students, faculty and staff by delivering print and digital books to support required materials for courses, author events, and general reading interests. Forecasts product and service needs and related budgets. Plans, develops, manages and develops strategies to ensure product is available for purchase and customer service standards are met. Oversees staffing and assures customer service standards are met. Serves as an opening/closing manager on a rotational basis.

The U of A BookStore is an auxiliary unit of the University of Arizona. Work hours vary, including evening and weekend shifts to support storewide events such as inventories, Family Weekend, Festivus, Homecoming, Tucson Festival of Books, and Admitted Student Day.

The person in this position participates in the opening/closing/weekend manager rotation.

Visa sponsorship is not available for this position.

Duties & Responsibilities

• Forecasts product, marketing and staffing needs staying within related budgets for delivery of textbooks.
• Plans, develops, and manages strategies to ensure product is available for purchase and customer service standards are met.
• Immediately addresses concerns to avoid budget or service shortfalls.
• Enforces cash handling policies and inventory controls related to shoplifting and material handling protocols.
• Supervise Book Division student staff of 18 - 50 students, including participate in hiring, create work schedule to meet coverage needs to stay within budget, approve payroll in UAccess, train staff, direct day-to-day tasks, and conduct performance evaluations.
• Interact and maintain relationships with faculty and staff to promote course materials initiatives, assist with course material adoption submission process & deadlines, locate materials, follow up to discrepancies, answer questions regarding course material savings programs, support personal shopping product holds and more.
• Respond to customer questions and inquiries related to books to deliver world class service either in person, phone or email.
• Assists with specialized customer requests, accounts, and charge inquiries.
• Provides administrative support for Book Division, including data entry, report generation, respond to multiple department emails, event coordination (coordinator breakfast, sales tent at Tucson Festival of Books, back to school), submit marketing requests and participate in department planning meetings.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of related work experience or equivalent combination of education and work experience required.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.