"Data Analyst (7198U), Berkeley IT - 83469"

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

The Information Security Office (ISO) coordinates the risk management process for UC Berkeley's information systems and directs campus-wide efforts to adequately secure Institutional data. ISO is led by the Chief Information Security Officer and consists of seven areas: Information Security Policy, Information Security Operations, Information Security Administration and Engineering, Identity and Access Management, Information Security Assessments, Outreach and Engagement, and Service Management. This position is part of the Identity and Access Management Team (CalNet).

Position Summary

IT support professional with demonstrated customer service skills, excellent interpersonal skills, and data analysis skills. Applies experience and acquired job skills to provide moderately complex troubleshooting for issues related to identity and access management (IAM) systems and user accounts. Applies data analysis skills to review user and account data in multiple data stores, reports, and cleans data when issues are found.

Handles incident resolution for Berkeley identity and access management systems, including account claiming, Duo, Special Purpose Accounts, LastPass, Cirrus, and Grouper. Trains and assists junior staff in resolving customer problems.

Helps users install and configure software; recommends best practices, software acquisition, and upgrades.

Conducts tests of software and reports on configurations and behavior, making recommendations on improvements and break-fix solutions.

Effectively manages multiple simultaneous assignments using standard processes and improvised problem-solving techniques to meet IT support objectives.

Application Review Date

The First Review Date for this job is: 01/27/2026.

Responsibilities

• Applies professional data management concepts and defines data/information management policies and procedures to provide IT support to Berkeley campus clients by phone, email, or remote tools.
• Troubleshoots, resolves, or appropriately triages complex login and user account issues, including: identity collisions and orphaned records; Multi-Factor Authentication (MFA) issues; issues related to campus Identity and Access Management (IAM) services.
• Uses CalNet Admin Tools as well as database access tools, including LDAP and PostgreSQL tools.
• Researches, gathers, and analyzes information requirements from data providers and users and documents them using formal data definition techniques and naming standards.
• Plans, provisions, and documents access requests and other technical service requests for supported Identity and Access Management (IAM) data and services.
• Analyzes and determines user needs and makes recommendations on setting up new services and implementing best practices for existing services.
• Documents technical requirements and changes in configurations.
• Organizes knowledge documentation for easy access while troubleshooting with a customer.
• Contributes feedback to, consults with, and collaborates with other technicians, service teams, and business partners on issues that arise during team activities.
• Trains and assists junior staff in resolving customer problems.
• Develops and/or provides training as needed based on consultation with customers and understanding of technology, including one-on-one and small group training, FAQs, knowledge base entries, and other job aids.
• Designs and implements capture of metadata from technical processes such as software design and database management.

Required Qualifications

• Intermediate knowledge of relevant rules and regulations.
• Experience in use and knowledge of common IAM tools such as Duo, Grouper, and Cirrus.
• Demonstrated skill at creating technical documentation for complex processes and applications.
• Working knowledge of organization IAM requirements, recommendations and policies including security standards.
• Demonstrated ability to work effectively and collaborate with individuals and groups from a wide range of backgrounds, experiences, and perspectives.
• Demonstrated effective communication and interpersonal skills.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Experience using a service management application to take support tickets, document work, and communicate with customers and IT partners.
• Experience with remote support and communication tools.
• Self-motivated and works independently and as part of a team.
• Demonstrated problem-solving skills.
• Able to learn effectively and meet deadlines.
• Demonstrated service orientation skills.
• Strong organizational skills.
• Strong analytical and design skills, including the ability to abstract information requirements from real-world processes to understand information flows in computer systems.
• Ability to represent relevant information in abstract models.
• Critical thinking skills and attention to detail.
• Bachelor's degree in a related area and/or equivalent experience/training.

Preferred Qualifications

• Knowledge of data management systems, practices, and standards.
• Knowledge relating to logical data design, data warehouse design, data integration, or the management of web content or other unstructured data.
• Ability to prepare simple data models under the guidance of more senior professionals.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted hourly range that the University reasonably expects to pay for this position is $35.78 - $37.36.

This is a non-exempt, biweekly-paid position.

How to Apply

To apply, please submit your resume and cover letter.