Dental Hygiene Clinic Receptionist

Job Description

This position serves as the receptionist for GRCC's busy dental hygiene clinic, requiring a high degree of professionalism and ability to work effectively with the general public, students, faculty and staff.

Requisition ID:1078
Position Number: 00001717
Employee Group: APSS Bargaining Agreement
Schedule: Part-time, 15 hours per week, 38 weeks per year, nonexempt
Monday, Wednesday, 4:00 PM - 9:00 PM; some Friday hours preferred; other hours to be determined with supervisor. Must be able to work flexible hours as needed.
Compensation: $17.94
Benefits:Limited
Reports to: Program Director, Dental Auxiliary Programs
Posting Opens:3/18/2026
Posting Closes:Open until filled

ESSENTIAL FUNCTIONS

• Greeting and checking patients in as they arrive for their appointments.
• Answering telephone calls from the public and editing or creating appointments as requested
• Scheduling and confirming clinic patients for upcoming appointments
• Collecting fees, and preparing accurate deposits to ensure successful operation of the clinic
• Working with dental hygiene students as they assist in the dental office
• Maintaining the office, supply room, and reception area, and securing all locked areas at the end of the shift
• Contribute to a positive and professional work environment, by presenting a positive and professional image
• Project a professional image including punctuality, dependability and maintain a good attendance record.
• Primary responsible for smooth flow of office operations from start to finish
• Excellent organizational skills, ability to remain focused on tasks in a busy office environment
• Willingness and ability to learn college-wide systems such as; Gmail, Google docs, and timesheets, and dental office software programs
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

JOB SPECIFICATIONS

Education Credentials

• Associate's degree or comparable combination of relevant education and experience

Work Experience

• One (1) year of office experience preferred
• Experience communicating and working effectively with a diverse population preferred
• Dental office/dental software experience preferred
• Demonstrated computer skills and experience with Microsoft Office required

Skills

• Must be able to maintain confidentiality (develop an understanding of FERPA and HIPAA laws and requirements)
• Ability to communicate with the general public by phone, in person, electronically and through written correspondence
• Ability to communicate and work harmoniously with all members of the department and campus
• Ability to perform responsibilities with minimum supervision. Must have excellent proofreading skills and an aptitude for detailed work.
• Must have good verbal, written and customer service skills
• Bilingual skills preferred

Physical Demands

• Ability to lift and move up to 25 pounds
• Ability to sit/rise repeatedly

Mental Demands

• Ability to handle pressure situations in a professional manner
• Possess mature judgment

Working Conditions

• Ability to work in a high traffic, indoor environment
• Ability to work in a busy office with frequent interruptions
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.