"Director of Financial Aid Services"

About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

Job Summary

The Director of Financial Aid Services has the primary responsibility for administering the college's Financial Aid program in compliance with federal, state and institutional regulations. This position reports directly to the Vice President of Enrollment Management Services. The Director of Financial Aid Services plays a key role in fostering a positive work environment with the expectation of continuous improvement and first-class customer service. The incumbent participates in divisional activities as a member of the Enrollment Management Services Division. Collaborative and team-oriented skills with a commitment to student success are essential attributes for the individual in this position.

Responsibilities

• Provides strategic leadership for the Financial Aid Office by proactively identifying innovative and resourceful approaches to administering aid, improving processes, and serving students, while responsibly leveraging available institutional, federal, and state resources in support of continuous improvement.
• Ensures full compliance with federal, state, and institutional regulations governing financial aid programs and upholds the NASFAA Statement of Ethical Principles, maintaining the highest standards of integrity, accountability, and stewardship in the administration of all aid funds. Develops internal policies and procedures to mitigate risk. Applies policies in a consistent and appropriate manner.
• Oversees the accurate, timely, and consistent administration of all financial aid programs, ensuring predictable and dependable processing, awarding, disbursement, reconciliation, and reporting practices that students, staff, and campus partners can trust.
• Manages institutional, federal, and state aid budgets with fiscal responsibility and transparency; monitors expenditures, forecasts aid utilization, and seeks fiscally sound, resourceful strategies to maximize student support while maintaining compliance and institutional sustainability.
• Leads, supervises, and develops Financial Aid staff by fostering a unified and respectful office culture; encourages collaboration, shared accountability, continuous learning, and mutual support.
• Ensures a welcoming, respectful, and student-centered service environment by promoting approachability, clear communication, and supportive treatment for all students, families, and community members, while addressing complex cases consistently and with care.
• Uses data analysis and assessment to evaluate financial aid processes, compliance risks, student outcomes, and equity impacts; applies findings to inform decisions and pursue continuous, resourceful improvement across office operations.
• Acts as a dependable campus partner by collaborating with Enrollment Management, Student Accounts, Admissions, Registrar, Student Affairs, and other stakeholders; demonstrates transparency, mutual respect, and awareness of how financial aid decisions affect the broader institution.
• Oversees the timely and accurate communication of financial aid policies, procedures, and processes; ensures the development and implementation of outreach and financial literacy efforts that foster awareness, understanding, and responsible decision-making among students, families, and campus partners. Delivers financial aid presentations in varied settings as needed.

Required Qualifications

• 4 Year / Bachelor's Degree in a relevant field
• 8+ years of relevant experience
• 5+ years of supervisory experience

Preferred Qualifications

• Graduate Degree
• Experience with Title IV regulations, state aid, and compliance
• Experience with financial aid management systems
• Experience working with graduate programs;
• Experience with Ellucian's Banner Student Information Systems specifically setup and implementation;
• NASFAA Certified Financial Aid Administrator (CFAA) or other professional credentials;
• Proven leadership in a financial aid office.

Proposed Salary

71,700 - 91,400

Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.

Knowledge, Skills, & Abilities

• Ability to manage complex budgets.
• Thorough knowledge of needs analysis, verification processes, Satisfactory Academic progress, and Return of Title IV funds (R2T4) calculations.
• Experience in supervising staff, strategic planning, and fostering teamwork.
• Strong interpersonal skills for counseling students/families and presenting to various groups.
• Critical thinking to resolve complex aid scenarios, compliance issues, and student concerns.
• Focused approach to assisting students and their families and supporters in a positive, empathetic, and welcoming environment.