"Director of Mail Services"

Position Summary:

Rutgers, The State University of New Jersey, is seeking a Director of Mail Services for the Division of Institutional Planning & Operations (IP&O). As an experienced leader, the Director for Mail Services will lead a team of Associate/Assistant Directors who provide business service solutions for the entire Rutgers (RU) community- university wide. The Director will manage a diverse portfolio of business service solutions ranging from Student Mail postal operations, Faculty/Staff office mail operations, postage metering, bulk mailings, courier services, and other mail related services, etc., that are provided to the entire RU community (university-wide).

Among the key duties of this position are the following:

• The Director must maintain awareness of the customer's (student, staff and faculty) needs and priorities. Utilizes all the resources within the Mail Services organization to satisfy the needs of the customer.
• Provides leadership and overall direction to site resources and/or remote resources in order to fulfill the customer deliverables.
• Ensures that all resources have and utilize the necessary information, standards, methodologies & business processes to effectively and proactively meet the needs of our customers. Understands the overall university's services delivery model and builds effective working relationships with others both within and outside of the university.
• Establishes and manages effective governance over all business project and enhancement work to drive quality delivery and lessons learned.
• Forecasts and reports staffing demands to applicable leadership.
• Establishes quality deliverables and measurements to monitor our delivery.
• Provides supervisory tasks for site staff supporting end-to-end delivery at customer site.
• Represents to the customer (internal or external) and manages the execution of all Mail Services management processes.
• Provides performance review input to applicable management for team members to improve performance of the team and development of the staff.
• Ensures services are optimized for an effective cost model and to achieve customer satisfaction while managing to contractual scope.
• Ensures timely, effective communication across teams as well. this position will actively work with business owners, internal IT team, product and consulting vendors.
• The individual in this role must be able to function effectively with a high degree of independence and minimal direct supervision.
• This position will report to the Assistant Vice President, Business Services.

Minimum Education and Experience:

Bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates extensive knowledge and understanding of Mail Services operations with a minimum of five years of relevant experience.

City:

New Brunswick

State:

NJ

Special Conditions:

Clean Driving Record

Posting Number:

26ST0207

Posted:

06-Feb-26

Location:

New Brunswick, New Jersey

Categories:

Administrative/Support
Staff/Administrative

Internal Number:

268360