"Document Processing Intermediate Associate"

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers financial and human resource transactional support.

Reporting to the Imaging Services Supervisor, you will route incoming Accounts Payable-related documentation from several different sources to the correct unit for processing and use high-speed scanning stations to archive or process paper documents. You will collaborate with fellow associates and other units within the SSC.

Work Location:

• You are 100% on-site in Ann Arbor, MI.

Please Note:

• Visa sponsorship is not available for this position
• Create and route individual tickets for email requests containing multiple invoice submissions
• Identify and handle requests for special circumstance invoices
• You will work in a high-volume ticketing queue, assigning tickets to the appropriate responsibility group based on the submitted documents for processing
• You will prepare paper documents to go through a scanner, picking appropriate scanning profiles, scanning documents, manual data entry, quality assurance, and documentation.
• Maintain records, prepare forms, verify information, and resolve routine problems. Compile and create logs for relevant tracking and metrics
• Other responsibilities as assigned

Qualifications:

• High School diploma or equivalent
• 1+ years of experience providing customer service
• Intermediate-level proficiency with data entry.
• You will perform physical job tasks safely. This includes routinely moving up to 50 lbs.

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.