Job Description

Primary Purpose:

Under the supervision of the Director of Global Education, the Education Abroad Advisor is responsible for advising students and managing the full life cycle of outbound student exchange, affiliate, and internship programs. This includes promotion, recruitment, application processing, pre-departure preparation, experience abroad, and re-entry. The position also provides support for incoming international exchange students and plays a key role in student engagement, risk management, program administration, and communication with international partners.

Additionally, the Education Abroad Advisor oversees promotional efforts, including social media management, website design, and event coordination. The role requires strong attention to detail, excellent organizational skills, intercultural awareness, and the ability to collaborate effectively with students, faculty, administrators, and global partners. Creativity, proactive initiative, and enthusiasm for global education are highly valued.

Essential Functions:

Student Advising & Program Coordination

• Advise students on study abroad, exchange, affiliate, and internship programs, ensuring alignment with academic and career goals.
• Assist students in selecting and applying for programs, ensuring timely application processing.
• In collaboration with Academic Advisors, guide students through the approval of study abroad curriculum according to University of the Pacific standards and student needs.
• Provide assistance with scholarships and financial aid options, ensuring students receive necessary funding information.
• Coordinate the transfer of academic records into DegreeWorks in a timely manner.
• Communicate regularly with international partners and program providers to ensure program quality and student support.
• Support risk management policies and procedures, assist with crisis response, and ensure compliance with institutional policies.

Outreach, Promotion & Events

• Administer social media, website design, and newsletters to effectively market education abroad opportunities.
• Organize major events such as study abroad fairs, International Week, and other promotional activities.
• Develop and implement a comprehensive outreach plan, including classroom visits, collaboration with faculty, and advising sessions.
• Assist in the development of a program-matching chatbot.

Administration & Financial Responsibilities

• Administer and manage the Study Abroad VIA software, including daily updates of incoming and outgoing information, content design, and overall system oversight. Maintain regular communication with VIA staff to ensure system functionality and seamless integration with the institution's website.
• Contribute to the redesign and enhancement of the study abroad website to improve usability and accessibility.
• Supervise and coordinate the Education Abroad Peer Advisors team, providing training and professional development opportunities.
• Oversee study abroad invoicing and financial processes, working closely with administrative and finance departments.
• Manage the overall study abroad process, from program promotion and advising to application processing and student support.

Pre-Departure & Risk Management

• Conduct pre-departure orientations to prepare students for cultural adjustment, health & safety, and academic expectations abroad.
• Assist students with visa applications, travel logistics, and international compliance requirements.
• Monitor and communicate travel advisories, safety protocols, and emergency response procedures.
• Other duties may be assigned at the discretion of the Director of Global Education.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications:

• Bachelor's degree in International Education, Graphic Design, Media Design, Intercultural Communication, Public Relations, or a related field.
• Two (2) years of relevant experience in international education, student advising, or program coordination.

Preferred Qualifications:

• Master's degree in International Education, Graphic Design, Media Design, Intercultural Communication, Public Relations, or a related field.
• Experience managing multiple, ongoing projects in a fast-paced environment.
• Strong intercultural communication skills and experience working with diverse populations.
• Significant international experience (study, intern, volunteer, or work abroad).
• Experience in study abroad program management, including faculty-led, exchange, or affiliate programs.
• Background in student recruitment, campus outreach, and event coordination.
• Experience with professional social media management and marketing strategies.
• Ability to communicate in at least one additional language beyond English.
• Proficiency with study abroad management systems (VIA, Terra Dotta, or similar).
• Knowledge of visa processes, travel logistics, and risk management in international education.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Frequent standing, walking, bending, stooping, and reaching. Constant verbal and written communication. Work environment/schedule/travel: Work is primarily performed in a standard office environment using a computer, phone, and other office equipment. Work is performed during standard hours, additional hours may be required to meet business needs or deadlines.

Hiring Range:

$33.00 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement:

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement:

University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.