"Specialist III, Honors and International Education (T)"

PURPOSE AND SCOPE:

Under general supervision, the Specialist III, Honors and International Education performs advanced and standard administrative duties. Generally reports to a Manager-level position and provides specialized daily operations management for the HIE campus office (Honors and/or Global Scholars). Activities include specialized support for director, students, and faculty at the campus-level, as well as collaborating with the system-wide HIE staff team and proactively contributing to a service-oriented environment.

ESSENTIAL JOB FUNCTIONS:

1. Serves as first contact in the HIE campus center for all students, as well as internal and external visitors; assists students by handling their requests and providing routine information
2. Scans mail, arranges in priority order, and distributes to one or more managers
3. Screens calls for managers and responds to routine questions; answers all inbound calls and trouble shoots HIE Center to resolve student inquiries regarding the admissions process, advising info, registration requirements, and business functions, as well as general inquires
4. Performs accurate data entry using custom SharePoint database modules (application, roster, scholarship, budget, travel and conference), including adding/dropping new students in the system and correctly registering their classes and campus-level processing and tracking of program applications and scholarships; runs regular reports to ensure accuracy
5. Schedules tentative appointments for approval by manager, makes routine travel arrangements; may schedule group meetings and assist with set-up; maintains campus events and SharePoint project calendars
6. Collaborates with college staff and administrators to address and provide a wide variety of assistance to students to promote recruitment, admissions and enrollment
7. Maintains HIE space, including requesting equipment repair, as well as stocking, organizing and maintaining supplies; Responsible for safety and maintenance of own equipment; may control or disburse petty cash or monitor expenses charged against department accounts
8. Promotes communication, program awareness and opportunities that the division provides
9. Assists with the preparation of events including catalogs/flyers, promotional items, job aides, maps, room notices, etc. and may attend events to assist and/or inform the students and the community of LSC programs
10. Coordinates with other administrative, maintenance, or clerical employees in own department or throughout the college to accomplish such routine activities as ordering supplies, obtaining approvals, and collecting standard forms
11. May collect data and perform basic mathematical calculations, including assisting with budget documents and records
12. Contacts prospective students during peak registration and before each enrollment period starts to provide assistance with the enrollment process through phone calls or emails and includes registering students for classes
13. Assists in scheduling and inputting classes and/or preparing instructor classroom and project materials
14. With supervisor’s approval, responsible for supporting the System-wide HIE staff member working group for collaborative Professional Development, cross-functionality, and general coverage
15. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong oral and written communication skills
• Excellent customer service skills
• Strong attention to detail
• Proficiency with common office software (i.e. Outlook, Microsoft Word, Excel, PowerPoint). Ability to learn and use SharePoint.
• Ability to use and learn department database to enter, track, and maintain student and financial data, as well as budget modules. Some interpretation of information required.
• Ability to work on multiple projects
• Ability to multi-task and prioritize work assignments
• Ability to maintain confidentiality