Employee Experience Officer

Footscray, Australia

Job Info

• Job Identification 17919
• Job Category Advisory
• Posting Date 05/20/2026, 12:57 AM
• Locations Footscray Park
• Apply Before 06/03/2026, 02:00 PM
• Job Schedule Full time

Job Description

About VU:

At VU, we aim to be one of the leading impact universities in the world. VU is an impact‑driven university committed to equity, excellence and opportunity. Based in Melbourne’s west and connected globally, we put students first through the VU Block Model®, dual‑sector pathways and strong industry partnerships. We are a values‑led, inclusive workplace where diverse talent is supported to make a real difference.

About the Team:

The Employee Experience team sits within People & Culture and plays a critical role in supporting staff across the University. The team delivers responsive, high-quality support services and ensures a seamless employee experience across the employment lifecycle.

About the Role:

As our Employee Experience Officer, you will be the first point of contact for a diverse range of People & Culture enquiries received via phone, email and our online service desk system.

This role requires a highly organised professional with strong attention to detail and a passion for delivering smooth, efficient and high-quality support services. You will contribute to a positive employee experience by providing accurate advice, resolving issues, and supporting key People & Culture processes.

Position Key Duties

Examples of the key duties associated with the role:

• Act as the first point of contact for People & Culture enquiries via phone, email, and online help desk
• Provide guidance to employees and managers on People & Culture systems, policies, and processes
• Support onboarding, offboarding, and employment verification processes
• Troubleshoot system access issues (e.g. account access, usernames, system navigation)
• Maintain accurate records and ensure data integrity across systems
• Coordinate and escalate complex enquiries as required
• Contribute to continuous improvement of processes and service delivery
• Promote a safe, inclusive, and values-driven workplace culture

Position Details

Classification: HEP 4

Salary: $70,345 - $74,646 Plus 17% Super

Employment Type: Full Time – 12 Month Fixed Term

Hours per Week: 36.75/1 FTE

Location: Footscray Park Campus – 3 days on-site

For a detailed overview of the role’s duties and responsibilities, please refer to the Position Description: Employee Experience Officer

About You:

You are an organised and service-oriented professional with a strong commitment to delivering excellent support. You bring:

• Strong communication skills with a warm, approachable, and professional manner
• High attention to detail and accuracy in your work
• Ability to manage multiple priorities in a fast-paced environment
• A proactive, solutions-focused mindset
• Strong interpersonal skills and ability to assist a diverse range of stakeholders
• A genuine interest in building a career in People & Culture

The University is a Child Safe organisation. You will be required to hold a current Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment.

How to Apply

To submit your application please click on the Apply button.

Applications must be submitted as a single document comprising:

• A cover letter
• Your curriculum vitae/resume
• Your responses addressing all selection criteria located in the position description
• Evidence of applicable qualifications, licences and registration

Applications will close Wednesday 3 June at 5pm. This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged.

Visa sponsorship is not available for this position. This role requires for applicants to have full and permanent working rights in Australia.

Why Join VU:

VU provides competitive salaries, excellent superannuation, and a variety of benefits. university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Careers at VU Webpage

Our Commitment:

Victoria University is committed to fostering an inclusive, respectful, and socially responsible community. We honour our deep diversity by respecting First Nations perspectives and embedding sustainable approaches to Protecting Country, while championing progressive inclusivity for all—embracing Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio‑economic backgrounds. As a WGEA Employer of Choice for Gender Equality, we strive to create a place where everyone feels they belong, and we ensure a positive, barrier‑free recruitment experience by providing adjustments and accessible formats upon request at inclusivecareers@vu.edu.au or (03) 9919 5999.