Enrollment Frontline Representative (FT), CFRN40625AIS

Job Description

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

The Enrollment Frontline Representative serves as the first point of contact in the Enrollment Center for prospective and current students, providing exceptional customer service and support across multiple enrollment functions, including Admissions, Records & Registration, Financial Aid, International Student Services and general student inquiries. This position is responsible for guiding students through the enrollment process, answering questions, troubleshooting issues, and ensuring a seamless student experience.

• Provide guidance on admissions, registration & records, financial aid, and general student inquiries via in-person, over the phone, Outlook, and chatbot.
• Knowledgeable and Efficient in navigating and understanding the college website.
• Interpret Federal, State and College policies and procedures appropriately as well as follow guidelines of the Family Educational Rights and Privacy Act (FERPA).
• Educate students on enrollment steps, deadlines, and institutional policies.
• Responsible for facilitating registration of students in courses according to established guidelines which may require some judgment in the application of policies and procedures.
• Assist students with the admission application form, inside cod portal and email set-up, payment plans and/or records functions.
• Assist with promoting and attending enrollment-related events, such as open house, registration fairs, and campus tours.
• Understand testing and academic advising processes.
• Gain a general understanding of other departments' functions to serve as a campus resource for current students, prospective students, and community members.
• Assist in directing students, prospect students, and community members to specific locations on campus when needed.
• Utilize Recruit (CRM) and student information systems (SIS) Colleague to document interactions and track student progress.
• Direct students to appropriate departments for specialized support when necessary.
• Assist with continuing assessment and evaluation of Campus Central and Admission processes.
• Provide suggestions to enhance the delivery of enrollment services information.
• Assist Lead Enrollment Frontline Representative with supervision and training of student workers.
• Process routine enrollment-related transactions and verify documentation for accuracy.
• Assist in the development of operational procedures.
• Other duties as assigned.

Qualifications:

Education

• High School graduate or GED required.
• Associate degree preferred.

Experience

• Minimum one (1) year customer service experience in an office environment required.
• Two (2) years or more of high volume, customer service experience in an office environment preferred.
• Bilingual preferred.
• Experience with Microsoft Outlook preferred.

Working Conditions:

PC, FAX, calculator, copier, laser printer, multi-line telephone, video recorder, digital projector, scanner, administrative database and student self-service system. High traffic office, greeting the public and answering incoming telephone calls at the Campus Central welcome desk; some minor lifting of boxes as needed up to 20 lbs. This position requires a background check and drug screen.

Hybrid Remote Eligible: Yes

Hours: Must be able to work a flexible schedule between the hours of 7:45am to 7:00pm.

Hiring Range:
4 Hourly/Starting salary beginning at $17.59/hourly based on education and experience.

Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.