"Enrollment Success Specialist"

Description

SUMMARY DESCRIPTION

Under the direction of the assigned supervisory/management personnel, perform a variety of complex technical and varied clerical work related to student services, which may include the areas of admissions and records, financial aid, outreach, residency, cashiering, and counseling; provide technical and clerical support to faculty and staff; provide diverse information and assistance to students, staff, faculty, managers, and the general public regarding various student services and activities. Assist with all components of matriculation including, but not limited to outreach, admissions, orientation, placement, registration, and follow-up activities. This assignment may include participation in outreach activities off campus.

DISTINGUISHING CHARACTERISTICS

The Enrollment Success Specialist position is distinguished from other positions in that it performs a variety of specialized duties regarding services for prospective, new, continuing, and returning students. Incumbents are expected to deliver information and services related to a wide variety of student support programs with the ability to work under a minimum of supervision. The incumbent in this position supports institutional effectiveness and student learning outcomes by effectively assisting in a wide range of student services areas. Employees at this level are required to be fully trained in all procedures related to their assigned areas of responsibility and understand the full scope of their authority as prescribed by their direct supervisor.

Qualifications

EDUCATION AND EXPERIENCE

Equivalent to two (2) years of college level coursework in business or other related fields AND Two (2) years of increasingly responsible experience in a student services or academic setting involving frequent student contact and that demonstrates a basic knowledge and understanding of student services.

*One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.*

*If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis.*

*Additional assessment is required for applicants with foreign degrees from colleges or universities outside of the United States. Applicants must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) and must submit a copy of the evaluation with the application.*

KNOWLEDGE AND ABILITIES

Knowledge of:

• District organization, operations, policies, and objectives.
• Student services program and activities.
• Pertinent State, federal, and program area policies, rules, and regulations including applicable sections of the State Education Code and state and federal regulations and guidelines concerning financial aid, college admission, and other student services.
• Modern office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Interpersonal skills using tact, patience, and courtesy.
• Methods and techniques of report preparation.
• Oral and written communication skills.
• English usage, spelling, grammar, and punctuation.

Ability to:

• Perform a variety of complex clerical and varied technical work in support of operations and programs.
• Understand, explain, and apply laws, rules, regulations, and policies related to various college programs and student services.
• Learn and effectively implement emergency procedures for the site.
• Analyze situations accurately and make judgments without immediate supervision.
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Type and/or enter data at a rate of speed necessary for successful job performance.
• Learn and adapt to changing technology and equipment used in the performance of assigned duties. Maintain accurate and complete records and prepare reports.
• Train and provide work guidance to student workers and hourly staff.
• Work independently with limited direction.
• Plan and organize work to meet schedules and deadlines.
• Analyze situations accurately and adopt an effective course of action Work effectively with frequent interruptions.
• Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Duties

ESSENTIAL DUTIES

1. Perform various admissions and records functions in accordance with District policies and procedures; review, track, and process applications and related forms; assist students with the enrollment process; process student registrations, grade changes and other documents assuring completeness; research and resolve discrepancies and problems in records; provide information and explain District policies, procedures, rules, and regulations; track and monitoring the collection of positive attendance rosters, registration data, and grades; update usernames and reset passwords; interpret and apply admission and registration rules, regulations, and polices; maintain student records; receive, review, and process incoming transcripts and transcript requests.
2. Provide general information and review documentation related to various special admissions programs; review required documentation to verify residency status including applying non-resident regulations; inform students of residency status, resident and non-resident tuition fees; determine and send appropriate forms.
3. Serve as a central point of contact for the college with general knowledge to answer a variety of questions in various formats (e.g. written, telephone, virtual, and in-person).
4. Provide information and a full range of technical assistance to District personnel, students, staff, faculty, administrators, and members of the general public related to various student services areas; provide general information regarding college programs and instruction including continuing education; refer students to appropriate staff/department.
5. Maintain current knowledge of District software used in the performance of assigned duties; enter and retrieve a variety of information; prepare various reports utilizing appropriate software applications; provide assistance to staff in the use of the programs.
6. Assist in planning, coordinating, implementing, and evaluating student activities on campus and in the community such as outreach events, orientations, fairs, campus tours, and workshops; participate in various outreach opportunities/events as requested; create and disseminate a variety of basic marketing materials such as flyers, emails, newsletters; prepare and deliver presentations and workshops.
7. Support students with understanding how to complete and submit student petitions and various forms; receive and review petitions and forms for completeness; route petitions and forms to appropriate departments; process forms and petitions as assigned.