"Event Volunteer Supervisor"

Job Details

Event Volunteer Supervisor
Job Summary The House Manager oversees all front-of-house operations before, during, and after events at Kingsbury Hall and occasionally at other UtahPresents venues, with a primary focus on building, managing, and sustaining a robust volunteer program. Serving as the face of UtahPresents, the House Manager leads and supports a team of volunteer and paid Ushers, Ticket Scanners, Concessions, and Merchandise Sellers, working in close collaboration with the Box Office and Production teams to create a welcoming, safe, and efficient experience for patrons. The House Manager is responsible for recruiting, training, scheduling, and retaining a diverse and engaged volunteer workforce, ensuring volunteers feel supported, informed, and valued. They efficiently prepare the venue to ensure patrons, artists, volunteers, and staff have a positive experience from ticket scan through departure. The House Manager serves as the on-site authority in the event of an emergency. UtahPresents seeks a collaborative and service-oriented leader with strong organizational and communication skills, a passion for volunteer engagement, and the ability to foster community through the arts. Responsibilities ESSENTIAL FUNCTIONS Due to the crowd management and safety aspects of this position, demonstrated ability to perform all of the below is required: Lead the recruitment, onboarding, training, scheduling, and supervision of volunteer ushers and front-of-house volunteers, ensuring appropriate coverage for all events Develop, implement, and maintain a comprehensive volunteer usher program in collaboration with the Event Manager, including outreach to community members and partner organizations Foster a positive and inclusive volunteer culture by providing clear expectations, ongoing communication, coaching, and feedback Implement and manage volunteer recognition and retention initiatives, which may include appreciation events, end-of-season celebrations, complimentary ticket opportunities, and milestone recognition Hire, train, and schedule paid front-of-house staff as needed, and conduct performance evaluations with recommendations for retention or advancement Serve as the primary on-site point of contact for volunteers during events, addressing questions, resolving issues, and ensuring volunteers feel supported and prepared Adhere to performance schedules and timelines, coordinating closely with Stage Management and Box Office to ensure smooth and timely operations Prepare and oversee front-of-house event setup, including signage, concessions preparation, VIP and security entrances, seating signage, and cleanliness of public spaces Demonstrate excellent customer service and conflict de-escalation skills when interacting with patrons, volunteers, and staff from diverse backgrounds Communicate and enforce venue policies, including bag checks, prohibited items, photo/video restrictions, and patron conduct expectations Exercise sound judgment in resolving issues independently or escalating to management or emergency services when appropriate Scan tickets, verify validity, assist with seating, and resolve patron seating concerns as needed Provide clear leadership and calm direction during emergencies, ensuring the safety of patrons, volunteers, artists, and staff Complete required pre- and post-event documentation, including incident reports, concessions close-outs, and merchandise settlements KNOWLEDGE, ABILITIES AND SKILLS Strong ability to recruit, motivate, train, and retain volunteers Excellent interpersonal, communication, and organizational skills Ability to operate and troubleshoot ticketing software, ticket scanners, point-of-sale systems, radios, and related technologies Proficiency with scheduling tools and Microsoft Office software Ability to support patrons with disabilities, including adjusting removable seating and managing assisted listening devices Knowledge of employee and volunteer relations best practices, with the ability to address concerns professionally and escalate appropriately PHYSICAL ABILITIES Ability to walk, sit, and stand for the duration of an event, including navigating stairs and a ramped auditorium Ability to lift up to 40 lbs and assist with setting up temporary tables, chairs, and tents Ability to speak clearly and hear or lip-read adequately Minimum Qualifications Requires a Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 3 years of progressively more responsible events coordination experience. Demonstrated human relations and effective communication skills required. A related field may include but is not limited to: Business, Communications, Hotel / Hospitality Management, Sports Management and Public Relations. Demonstrated leadership skills in planning and supervising employees and processes. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferences

• Experience recruiting, training, scheduling, and supervising volunteers in a performing arts, nonprofit, or event-based environment
• Supervisory experience in a mid-to-large event venue, theater, or multi-plex cinema
• Experience developing volunteer engagement, recognition, and retention strategies
• Box Office experience, including familiarity with Spektrix, Ticketmaster, or similar ticketing systems and ticket scanning technology
• Knowledge of current information technology platforms used for scheduling, communication, and volunteer management
• Proficiency in Spanish a plus
• Crowd Manager Training certification
• First Aid/AED certification

Special Instructions Requisition Number: PRN16751N
Full Time or Part Time? Part Time
Work Schedule Summary: Work weeks vary based on event schedules and frequently include nights, weekends, and holidays.
Department: 00491 - Utah Presents
Location: Campus
Pay Rate Range: 20-25
Close Date: 5/5/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/196160