Job Details

Front Office Coordinator

Job No: 555007

Work Type: Staff

Location: Southern California: Long Beach

Categories: Bargaining Unit: Unit 7 - CSUEU - Clerical and Administrative Support Services, Job Search Category/Discipline: Administrative, Appointment Type: Temporary, Time Basis: Full Time

Join the vibrant community at California State University, Long Beach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus-one of the largest in the CSU system-serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you'll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It's an ideal place to grow your career while enjoying everything Southern California has to offer.

Job Summary

Under the general supervision of the BMAC Director and Associate Director, this position performs a variety of front office reception duties, student relations activities, and administrative and clerical duties that support the overall business and operational needs of the department. The Front Office Coordinator acts as the first point of contact for students, faculty, staff, and visitors and is responsible for opening and closing BMAC during business hours. This position provides departmental reception coordination and support that is equitable, inclusive, and provides culturally appropriate services to enhance the quality of campus life. This position uses a student centered and equity minded approach in all communication and service efforts.

Key Responsibilities

• Front Desk Reception - Serves as the first point of contact for students, faculty, staff, visitors and individuals who request information and assistance via calls, e-mail, or in-person. Provides general BMAC and CSULB information and on-campus referrals to in-person visitors, callers, and e-mail inquiries.
• Faculty and Student Relations Activities - Support students with disabilities and parenting and pregnant parents. Support students with various MyBMAC inquiries as well as follow up of incomplete or pending applications. Access to various aspects of student accounts via PeopleSoft (e.g. schedules, grade reports, registration data, and academic calendar deadlines) to assist students and staff in student advising.
• Administrative Duties and Clerical Support - Coordinate MyBMAC registration and appointment database maintenance and make modifications/updates as needed. Provides support to the Director and Associate Director in the daily tasks of maintaining their calendars (e.g., making appointments, coordinating meetings, all calendar-related activities) and maintains conference room calendars.

Department

Bob Murphy Access Center

Time Base
1.0 time-base, 40 hours per week.

Duration of Appointment
This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Classification
Administrative Support Assistant II

Compensation

• Hiring Range: The hiring range for this position is $3,565 (Step 1) - $4,260 (Step 10) per month commensurate with candidate's education, experience, skills, and training.
• CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,565 (Step 1) - $5,092 (Step 20) per month.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program is just one way the CSU demonstrates its dedication to your success and well-being. To be eligible for full benefits at CSU, you must be appointed at least half-time (.50 FTE) and your appointment must last more than six months and one day. Eligible employees have access to this comprehensive benefits package, which includes:

• Generous Paid Time Off: Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Comprehensive Health Coverage: A variety of medical, dental, and vision plans to suit your needs.
• Retirement Plans: Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
• Educational Benefits: Tuition fee waivers for employees and eligible dependents.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Perks: Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.

The CSU offers comprehensive benefit packages tailored to individual bargaining units. Candidates are encouraged to review the applicable CSU Employee Benefits Summary for details on the benefits available.

Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements your base salary.

Knowledge, Skills, and Abilities

The ideal candidate demonstrates excellent communication and interpersonal skills, enabling effective engagement with a wide range of on‑ and off‑campus partners, including faculty, administrators, and community organizations. They are culturally sensitive to the diverse needs of students with disabilities and consistently interact in a positive, professional manner, even during high‑volume periods throughout the semester. This individual remains calm under pressure, manages multiple tasks efficiently, and brings a high level of self‑motivation while working independently. They build and maintain cooperative, respectful working relationships, collaborate closely with colleagues, and proactively develop knowledge of campus procedures and organizational structures. The ideal candidate is reliable, consistently arrives prepared to perform their duties, and exercises sound judgment, handling confidential information with tact, diplomacy, and respect for the rights of individuals and the University.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to three years of administrative support experience required.

Preferred:

• Bachelor's degree
• Background working with students with disabilities at an educational level (K-12, community college, and/or University).

Application Procedures

Click "Apply Now" to complete the CSULB Online Employment Application.

Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects (10 pounds or less).