Future Student Consult Officer

• Full-time
• Primary Location (Campus): Brisbane South (Nathan)
• Employment Type: Full Time
• Department ID: Marketing and Communications - OER
• Appointment Type: Continuing

Company Description

Every institution values excellence. What matters most is why.

Griffith was created to be a different type of university. As a Future Student Consult Officer, you’ll find we’re about academic excellence, innovation and the transformative power of education. But what sets us apart is why those things matter and how you’ll help shape the student experience from the very first interaction.

Why? Griffith brings together exceptional minds from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence and impact.

Marketing and Communications provides university-wide strategic marketing and communications expertise, supporting engagement with prospective and current students, staff, alumni, donors and partners. Our Future Students contact centre team plays a critical role in helping people make life-changing decisions about their education and future.

Job Description

As a Future Student Consult Officer, you’ll be the first point of contact for prospective students and their families. You’ll deliver tailored, high-quality advice and create positive and meaningful experiences that inspire confidence in Griffith. Here’s how you’ll make it matter:

• Provide accurate and personalised advice to domestic prospective students across multiple channels including phone, email, live chat and SMS.
• Support enquiry management and lead nurturing by resolving or triaging requests and capturing meaningful data within the CRM system.
• Deliver tailored value based conversations to drive recruitment outcomes.
• Build strong relationships with internal stakeholders to ensure timely and consistent information and service delivery.
• Participate in recruitment activities and events, sharing frontline insights to continuously improve the prospective student experience.

What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence, ethics and engagement, you’ll thrive on seeing the direct and lasting impact you’ll have on every community and every future.

You will also have:

• A customer-focused mindset and the ability to build rapport and deliver high-quality service in a fast-paced environment.
• Strong communication skills and confidence engaging with diverse audiences across digital and phone channels.
• Proven ability to manage competing priorities, meet performance targets and work effectively within structured processes.
• Sound digital capability, including experience using CRM systems or contact centre technologies.
• A relevant bachelor’s degree or an equivalent combination of education and experience. Experience in higher education recruitment is desirable.

What we can offer

This is a continuing, full time position primarily based at the Griffith University Brisbane South (Nathan) campus. As Griffith is a multi-site University you may be required to work across other locations.

Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range

The full time equivalent base salary will be HEW Level 5 range $79,705 – $89,416 per annum + 17% superannuation. The total FTE package will be in the range $93,254 – $104,616 per annum.

Additional Information

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• 50% fee discount for work related post graduate Griffith degrees 
• Scholarships to Griffith's flagship MBA program
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

Griffith's strategic goals are to also increase the proportion of women in senior academic and administrative roles and in Science, Technology, Engineering, Mathematics and Medicine (STEMM).

How to apply

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description).
• Current curriculum vitae/resume including full contact details.

Applicants must have unrestricted working rights. Sponsorship is not available for this position.

Successful candidates may be subject to a criminal history check.

Closing date: Midnight, Sunday 15 March 2026. All applications must be submitted online.