"Graduate Admission Counselor International, Hybrid"

Position Purpose

As part of the graduate admissions team, this position recruits and enrolls international students into graduate programs as part of the overall admissions plan. The International Admission Counselor is responsible for achieving enrollment goals for assigned programs. Critical components of this position is the ability to work in a fast paced, high volume environment. In addition, the international counselors are responsible for communicating effectively and providing accurate information about New England College's International programs, and processing international applications and associated federal paperwork.

Essential Duties Summary

• Provide top of pipeline support for inquiring students. Ability to answer standard frequently asked questions and move the perspective students further along the application pipeline.
• Work with prospective students and applicants from diverse cultures via email, phone, and in person to provide exceptional service;
• Work professionally with adult, working professional student populations.
• Advise prospective students to determine their educational goals and actively guide them through each phase of the admissions process;
• Use strong attention to detail skills to process leads and applications through Banner and CRM;
• Monitor application files and prompt students to submit all required documents.
• Evaluate application files in order to make admission decisions based on NEC criteria and federal requirements.
• Use critical thinking and problem solving skills to address and resolve student issues and ensure positive student experiences. Address potential and/or current student concerns and seek appropriate resolution to problems.
• Maintain professional working relationships with our international recruiters to assure a constant flow of potential first-time international students.
• Demonstrate appreciation for the cultural diversity that International students bring and provide customer service to welcome students and prepare themfor success.
• Ability to work in a fast paced, high volume environment
• Collaborate with multiple internal departments to ensure a seamless transition for our students and an exceptional student experience.
• Other duties as assigned.

Required Qualifications

Skills & Knowledge

Exceptional interpersonal, customer service and communication skills; Must be comfortable working in a fast paced and multi-tasking environment; Should be detail-oriented, and have the ability to organize effectively; Must demonstrate ability to work effectively both independently and as part of a team; Ability to resolve problems and to develop relevant alternatives and recommendations;

Experience

Minimum of 2 years' relevant experience. Experience with a CRM tool is preferred. Experience working with an international population is preferred

Preferred Qualifications

Education Bachelor's degree (Master's preferred);