Head of EMR People Change and Adoption

PRIMARY DETAIL

• Senior Contract Salary Package
• 3 Year Fixed-term Contract
• Macquarie University, Wallumattagal Campus, North Ryde

Macquarie University Hospital is embarking on a multi-faceted Electronic Medical Record (EMR) program, a transformative initiative designed to enhance the delivery, experience, and optimisation of clinical care across the organisation.

This is a pivotal opportunity to step into a high-impact transformation leadership role with end-to-end accountability for ensuring EMR is not only implemented but meaningfully embedded into the clinical and operational fabric of the hospital.

As the Head of EMR People Change and Adoption, you will be working at the intersection of clinical care, culture, and transformation, this is where you will partner closely with senior leaders and frontline teams to design change in a way that prioritises patient safety, supports clinical workflows, and minimises disruption. You will act as a strategic advisor to program leadership, you will anticipate risks, surface insights on workforce readiness, and lead meaningful change at scale, improving the experience of those who deliver care, and the outcomes for those who receive it.

About the role

Reporting to our Director, IT Health, this senior role is responsible for leading the people change, adoption, and experience strategy for the EMR Transformation Initiative. Your key responsibilities will include:

• Defining and leading the EMR people change, adoption, and experience strategy in full alignment with program delivery timelines and broader transformation objectives.
• Building and delivering a multi-year EMR People Experience and Adoption Roadmap that balances immediate clinical needs with long-term change and digital maturity across the organisation.
• Driving the shift to a "Digital-First" clinical culture by embedding new ways of working and ensuring clinicians and staff are confident and genuinely engaged.
• Partnering closely with clinical teams to translate complex clinical workflows into user-centric experiences and adoption approaches that minimise cognitive load and support patient safety.
• Establishing and leading scalable change delivery models, including clinical champion networks, super user programs, and engagement forums to mobilise organisation-wide adoption.
• Leading engagement across clinical, operational, and senior stakeholders to build strong advocacy around EMR.
• Acting as the "early warning system" for the Program Director by identifying pockets of resistance and change fatigue through detailed impact assessments and readiness surveys.
• Managing external change and training delivery partners using a "Build-Operate-Transfer" model to ensure knowledge is transferred to internal staff and a sustainable internal "Change Centre of Excellence" is established.
• Building and leading a high-performing Change, Communications, and Adoption function of direct and in-direct reports, establishing sustainable internal capability to support ongoing EMR Initiatives.

About Us

Macquarie University Health is a trailblazer in healthcare, education and research. Australia's first and only fully integrated academic health sciences centre brings together Macquarie University Hospital, Clinics and the Faculty of Medicine, Health and Human Sciences at Macquarie University. We foster a collegiate environment and a commitment to diversity, equity, and inclusion.

Macquarie University Health is Australia's first fully integrated academic health sciences centre. We combine excellence in clinical care with teaching and research to enhance patient outcomes and improve lives. Researchers also benefit from our unique model because they can see the immediate effects of their research on patients.

About You

• A minimum of 10 years of experience in senior change, transformation, or healthcare leadership roles is essential, with a track record of leading complex, organisation-wide programs from strategy through to sustained outcomes.
• Extensive experience working within public and/or private hospital environments, with a strong understanding of clinical governance and operational demands.
• Direct leadership of at least one large-scale EMR or EHR implementation is required, with a demonstrable focus on adoption, user experience, and sustained behavioural change.
• Deep expertise across change management, communications, training design, and behavioural adoption strategies.
• A demonstrated ability to engage, influence, and build advocacy among clinicians, senior executives, and frontline operational staff across diverse stakeholder groups.
• Advanced proficiency in applying Human-Centered Design principles specifically to high-stakes clinical environments is highly desirable.

How to Apply

To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the selection criteria (above).

Applications Close

Applications will close on Wednesday 13th May at 11.00 PM (AEST), kindly please note we reserve the right to progress or decline an application prior to the application closing date.

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the fabulous staff benefits on offer when you work at Macquarie University:

• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Onsite vacation care during school holidays
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics