Associate Director P&C Shared Servies

•    The position will be engaged fulltime for a maximum term of five years

•    Attractive remuneration package available

About the Role 

This is a rare opportunity to lead the implementation of People & Culture shared services at enterprise scale.

The P&C Shared Services Lead is a new senior leadership role responsible for the end-to-end delivery of core P&C services, including Payroll, P&C Operations and Talent Acquisition. Reporting to the Director, Shared Services, with a dotted line to the Chief People & Culture Officer, the role sets the direction for how P&C services are delivered across the University — driving a more integrated, efficient and high-performing model.

Operating in a complex and evolving environment, this role will balance service continuity with transformation. You will play a key role in improving service quality, strengthening governance and accountability, and leading system and process uplift (including HCM implementation/optimisation), while ensuring a consistent and positive experience across the employee lifecycle.

This role has high visibility and influence, partnering closely with senior leaders to build trust and confidence in service delivery during a period of significant organisational change.

About the Team

P&C Shared Services currently sits within the People & Culture Division with plans to transition to a newly established Shared Services Division over the coming months. The Division delivers high-volume, high-impact multi-functional services across the University.

In this newly created role, you will lead multiple functions comprising:

• Talent Acquisition 
• Payroll; and 
• P&C Operations

The team supports the full employee lifecycle and works in close partnership with:

• P&C People Partnering team, comprised of Senior People Partners and Advisors,
• Central P&C teams
•  Finance and other corporate functions 
• University Executives and senior leaders
• This environment requires a leader who can bring clarity, drive consistency, and build a strong, service-oriented culture while leading through transformation.

Skill and Experience

We’re looking for a leader who can operate at both a strategic and operational level — someone who can stabilise and uplift services while driving meaningful transformation. You will bring:

• Significant leadership experience across HR/P&C shared services or operations within a complex organisation, with accountability for end-to-end service delivery 
•  Proven experience leading multi-functional teams (e.g. payroll, HR operations, recruitment) and delivering consistent, high-volume services at scale 
• Strong knowledge of payroll governance and compliance, with experience overseeing payroll delivery, managing risk and ensuring audit readiness
• Demonstrated experience designing and embedding service delivery models, including establishing SLAs, KPIs and performance frameworks and actively monitoring performance 
•  Experience identifying service gaps and inefficiencies, and leading improvements to streamline processes and improve the employee and candidate experience 
• Proven ability to lead transformation initiatives, including process optimisation and HRIS/HCM system uplift, ensuring alignment between systems and service delivery 
• Strong commercial and risk acumen, with the ability to identify, manage and mitigate operational and compliance risks 
• Experience partnering with senior stakeholders to resolve complex service issues, manage escalations and drive improved service outcomes
•  A track record of building, leading and developing high-performing, accountable teams through periods of change 
• Desirable:
• Experience operating in higher education or similarly complex, unionised environments

How to Apply

Click on the ‘Apply Now’ button at the bottom of the advertisement. You will be prompted to submit a resume, and cover letter (of no more than three pages) summarising your skills and experience as they relate to the selection criteria located in the position description.

For further information about this position, please contact Kylie Stephens on + 61 2 4239 3936

Position Description

Closing Date: Sunday 10th May, 11:55 PM

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

The University of Wollongong is committed to equality, diversity, and inclusion. As an equal opportunity employer, and a recognised leader in gender equality, we encourage and welcome applications from a diverse range of backgrounds and people including culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.

Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.

• Job Identification
• 6643
• Job Category
• People & Culture
• Posting Date
• 04/22/2026, 02:31 PM
• Apply Before
• 05/10/2026, 09:55 PM
• Job Schedule
• Full time
• Locations
•  Northfields Ave, Wollongong, NSW, 2522, AU