"Health Service Engagement Officer"

locations

Broken Hill

time type

Part time

posted on

Posted Yesterday

job requisition id

0145014

• 2 Full time or Part time fixed term contracts available
• 1 role based in Broken Hill, the other based in Western New South Wales
• Contribute to improving cardiovascular health in regional and rural areas
• Base Salary starting from $103,185 + 17% superannuation ( Pro rata)
•  

About the opportunity

The Health Service Engagement Officer supports the implementation of AUS HEARTS in primary healthcare services located in Far West and Western NSW. The role involves engaging health services/practices, developing effective working relationships with healthcare teams, onboarding and coaching, and facilitating quality improvement activities.

The university is seeking to employ a Health Service Engagement Officer (HEO 6) to the team for the MRFF-funded multidisciplinary research project - AUS HEARTS. The AUS HEARTS project will adapt and implement the World Health Organization's HEARTS approach, which has been successfully used in over 30 countries, to the unique context of regional and rural Australia. The project will focus on Far West and Western NSW, where hypertension rates are 10% higher than the national average.

The primary goal of the AUS HEARTS project is to improve the detection and management of hypertension, to reduce the risk of heart attacks and strokes in rural communities. By providing a simple and standardised approach for busy primary care clinics, the project aims to ensure that more people receive effective treatment for high blood pressure.

The AUS HEARTS project is committed to improving cardiovascular health in regional and rural areas through community collaboration, team-based care, and strategic partnerships. It involves working closely with local communities and health services to adapt the HEARTS program to their specific needs, using multidisciplinary healthcare teams to identify and manage high blood pressure. The project involves a broad network of investigators and partner organisations including the Royal Flying Doctor Service, local pharmacies and general practices, and several national peak bodies. The research aims to implement HEARTS and evaluate how effective this approach is for managing hypertension in regional Australia.

NOTE- there are two positions are available, with flexibility to appoint suitable candidates in either a full‑time or part‑time capacity.

One role will be in Broken Hill, operating from the Broken Hill University Department of Rural Health in the Far West region.

The location of the second role is flexible, based in a town located within the Western New South Wales region.

Both roles may require travel to multiple community and primary health care facilities in the Far West or Western New south Wales regions.

Key Requirement- The successful candidates must reside in Far West or Western New South Wales to ensure strong local engagement, community presence, and effective regional program delivery.

Your key responsibilities will be to

• Develop effective working relationships with primary healthcare services to implement AUS HEARTS
• Support services/practices to deliver the AUS HEARTS program in accordance with the agreed clinical pathway, treatment protocol and system for monitoring
• Collaborate with the AUS HEARTS Operations team to develop resources and training material tailored to the needs of primary healthcare practices
• Onboard new practices and provide coaching, training and support to practice staff using formal change management strategies
• Serve as a liaison between the AUS HEARTS Operations team and primary healthcare services, fostering communication and collaboration
• Champion and support implementation of quality improvement measures to improve patient outcomes
• Timely and accurate reporting to AUS HEARTS Operations team and key internal and external stakeholders as required
• Contribute to risk identification, management and mitigation consistent with risk management policies and procedures
• Collect, analyse and present data to practice staff to understand performance and target areas for improvement
• Follow ethics guidelines and workplace health and safety regulations and uphold principles of Good Clinical Practice (GCP) for clinical trials
• Undertake other duties appropriate within the classification level as required.

About you

• Bachelor's Degree – Health or an equivalent combination of relevant training and experience
• Strong understanding of primary health care in the Australian context
• High level interpersonal skills and ability to communicate effectively, both written and verbally Excellent interpersonal and relationship building skills with the ability to engage effectively with a range of stakeholders
• Experience facilitating program delivery in health services, primary care, or similar environment
• Skills and ability to train and facilitate quality improvement activities
• Hold a current Drivers License access to a reliable vehicle for site visits
• Clearance to work on a NSW Health site.

Sponsorship / work rights for Australia

Work Rights: you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment. 

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

As this position is located on an NSW Health site, it is a regulatory requirement to complete compulsory employment checks prior to starting in this position. For more information and instructions, please visit:NSW Health employment requirements

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. 

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

To submit an application for this role please provide the following information:

1. A cover letter.
2. Written response to selection criteria addressing your ability to meet the requirements outlined above within the context of the key responsibilities of the role (maximum 1000 words).
3. Your current CV or resume, including two referees.

Please ensure your cover letter is clear, concise, addressing the selection criteria and states the position & type of employment in which you are applying.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Rachel Yazigi Recruitment Operations by email to rachel.yazigi@sydney.edu.au .

© The University of Sydney

The University reserves the right not to proceed with any appointment.

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Applications Close

Monday 16 March 2026 11:59 PM