HiQ Adviser (multiple positions available)

HiQ Adviser (multiple positions available)

• Reference number: 26183
• Term: Ongoing, full-time basis and fixed-term, full-time basis
• Remuneration: $95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Applicants who have either ongoing full-time or unrestricted work rights in Australia for the duration of the fixed-term position. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking HiQ Advisers to join Student Engagement, Administrative Division.

The HiQ Adviser role is a key position in the HiQ service model that supports enquiries from QUT students, staff, prospective students, and members of the public. You will be responsible for the delivery of a high-quality face to face, phone, email, and chat services. The HiQ Adviser role works within a tiered- service model and as an escalation point from Peer Concierge. You will provide support with specialised knowledge across QUT services and operations, focusing on student administration, technology, and library. You will assist clients with interpretations of QUT policies and procedures and engage with specialist service providers across other areas of the University. As a member of the HiQ team you will participate in the continual improvement and refinement of student information and processes.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy.

What you need to succeed

1. Education, training and/or relevant experience equivalent to completion of a degree or completion of an associate diploma with at least (2) two years’ subsequent relevant work experience.
2. Demonstrated ability to effectively interpret policies, procedures, and information to support the client experience.
3. Demonstrated client service skills in a high volume, fast paced environment including the ability to effectively escalate, prioritise and redirect enquiries, as necessary.
4. Demonstrated high level verbal and written communication and interpersonal skills with the ability to engage with a diverse range of clients and enquiries.
5. High level of digital literacy including the ability to navigate multiple complex information systems.
6. Demonstrated ability to work collaboratively and contribute to a positive, and inclusive culture. 

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: HiQ Adviser (multiple positions available)

Job opens: 21-Apr-2026

Applications Close: 05-May-2026 at 11.30pm

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