Student Support Officer

• Reference number: 26207
• Term: Ongoing, full-time basis
• Remuneration: $95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Student Support Officer to join Office of the Executive Dean, Faculty of Creative Industries, Education and Social Justice.

The Student Support Officer role is organisationally positioned within the faculty’s Specialist Student Support team and delivers specialist, high quality professional services to students throughout their university lifecycle. The role serves as a key point of contact for the provision of advice on university policies and procedures to both students and faculty staff, and requires the development and maintenance of effective working relationships with all stakeholders across QUT and externally. The position operates collaboratively within a team environment and actively contributes to continuous business process and service improvement. The Specialist Student Support team members contribute to a workplace culture which optimises acceptance and understanding of cultural diversity and inclusiveness.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

In our rapidly changing world, driving economic, social and cultural development increasingly requires collaboration. The Faculty of Creative Industries, Education and Social Justice acknowledges this context— and specifically that how society learns, creates, communicates and collaborates is at the forefront of all innovative and impactful contributions. The Faculty’s purpose is to create inclusive, ethical and sustainable change for a just world. We do this through collaborations within thriving interdisciplinary and diverse communities that connect our teaching, learning and research to deliver real world change. With an intersection of creativity, education and social justice combined with QUT’s overall focus on technology the Faculty has strong ties to government and industry which provides our courses with a real- world focus. The Faculty prepares our students for innovative roles as knowledge leaders at the nexus of design, education, communication, creative practice and social change. We pursue research with impact, and our researchers collaborate on projects in specialised research groups and facilities across disciplines and institutions.

What you need to succeed

1. Completion of a degree or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated ability to provide a high standard of professional, client service in a busy client-orientated environment Including the ability to prioritise work, meet deadlines and balance competing demands.
3. Demonstrated ability to work effectively in a team environment and adapt to changing needs.
4. Strong written and oral communication skills with a high degree of accuracy and attention to detail.
5. Interpersonal skills which demonstrate the ability to liaise effectively with and provide excellent service to a diverse range of people in a professional manner while maintaining confidentiality.
6. Demonstrated ability to use intermediate functions of office technology software applications including Microsoft Office, e-mail, student/client management systems, social media, and databases.
7. Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Student Support Officer

Job opens: 21-Apr-2026

Applications Close: 05-May-2026 at 11.30pm

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