"Hourly Front Desk Representative - Global Education Office"

Position Overview

The Global Education Office (GEO) is seeking a highly organized and service-oriented Hourly Front Desk Representative to serve as the first point of contact for students, staff, and visitors. This role is essential to maintaining a welcoming and efficient office environment and plays a key part in supporting GEO’s daily operations and strategic initiatives.

Key responsibilities of the Hourly Front Desk Representative include, but are not limited to:

• Greet and assist walk-in visitors and manage the department’s main phone line
• Monitor and respond to inquiries via the primary departmental email account
• Provide administrative support to the Executive Director of Operations & Communications and the Communications Manager
• Coordinate conference room scheduling and maintain office supply inventory across GEO departments
• Assist in organizing meetings and communications for the Vice President
• Prepare reports, presentations, and other materials as needed
• Other duties and tasks as assigned

Required Qualifications:

• High school diploma or GED
• Minimum of two years of experience in customer service and office administration
• Strong written communication and organizational skills
• Demonstrated ability to work in and to foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences and a commitment to do so as a staff member at VCU
• Proficiency in Microsoft Office and Google Workspace

Preferred Qualifications:

• Education: Bachelor's degree
• Ideal Candidate Profile: The successful candidate will be professional, courteous, and proactive, with a strong ability to multitask and collaborate across teams. A “how can I help?” attitude and a commitment to supporting GEO’s mission are essential.

Position Details:

Department: Global Education Office

Salary Range: $16 - $18 an hour

Employment Type: H1 - Hourly

Restricted Status: No

FTE: 0.70

Exemption Status: Non-Exempt

Contact Information:

Contact Name: Jessica Abernathy

Contact Email: jereid@vcu.edu