"HR Data Management Analyst (Fixed-Term)"

JOB PURPOSE

Under direct supervision, the HR Data Management Analyst supports and maintains the data in the university’s Oracle HCM (Sequoia) system. Key responsibilities include ensuring data integrity in Oracle HCM through regular audits, workflow reporting, and processing escalated transactions. The HR Data Management Analyst acts as a trusted Center of Expertise resource for the HR Service Center, addressing escalated HR workflow and data questions of intermediate to moderate complexity. The ideal candidate understands a wide range of HR processes, policies, and procedures to audit and maintain HR data, facilitating daily operations for university end users. This role upholds Stanford’s vision, culture, and values.

CORE DUTIES

HR Data Management & Maintenance:

Ensure efficient and effective Oracle HCM and PeopleSoft system operations for the HR community by supporting HR data administration and maintenance through regular audits, system performance reviews, and workflow upkeep. Provide trusted guidance on HR data management processes, policies, and procedures, by resolving escalated tickets of intermediate to moderate complexity. Process PeopleSoft transactions to understand the data for the cutover in Oracle HCM.

Customer Support & Analytics:

Provide high-level customer service by addressing escalated issues and processing escalated transactions. Proactively monitor Oracle HCM to identify and address potential data issues before the HR community is affected. Partner with the Data Governance team to establish and implement audit rules in collaboration with HR and University Data Governance. Deliver technical assistance for system-related data issues, identifying and addressing the underlying cause to prevent future occurrences. Resolve data issues submitted via ServiceNow.

Service Excellence & Communication:

Quickly address and resolve data-related issues to minimize disruptions. Maintain open lines of communication with requesters, teammates, other COEs, and the HR organization at large. Regularly monitor tickets and queues, maintain adherence to SLAs, and openly communicate the progress and status of requests through resolution. Develop trusting, credible relationships through demonstrated ethical judgment, behavior, and practiced confidentiality. Contribute to an inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders across the HR organization.

Process Optimization and Documentation:

Provide high-level HR data management support by leveraging strong knowledge of HR programs, processes, and procedures to resolve system-related issues. Use knowledge to proactively monitor and audit the HR system and HR data. Recommend improvements to HR data management processes to enhance compliance, data accuracy, and system efficiency.

Business Understanding:

Understand the alignment between HR data management and overall HR strategy. Demonstrate, through words, actions, and ideas, alignment to Stanford’s Strategic Plan and the HR Organization’s Strategic Plan.

Other:

Perform other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time. Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS

Education & Experience:

Bachelor’s Degree and 2 years of experience in Human Resources, Customer Service or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Experience working in an HR Service Center, HR Operations, or as an HRIS Analyst.
• Experience transacting and resolving data issues in an HRIS system.
• Experience answering escalated, moderately complex employee questions, demonstrating a commitment to service excellence, and providing clients with accurate and thoughtful solutions in a punctual manner.
• Strong organizational and analytical skills, and the ability to think strategically and creatively to resolve intermediate to moderately complex HR data issues.
• Team-oriented self-starter with the ability to work independently and proactively.
• Experience working in a fast-paced environment with rapidly changing priorities.
• Ability to provide support and guidance as needed on projects.
• Ability to exercise discretion with confidential information.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Certifications and Licenses:

SHRM-CP or PHR preferred

PHYSICAL REQUIREMENTS

• Frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone.
• Occasionally write by hand, twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, sort/file paperwork.
• Rarely kneel/crawl, operate foot and/or hand controls.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS

• Occasional work on evenings and weekends.
• May work extended hours.

WORK STANDARDS

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide.

The expected pay range for this position is $84,000 to $95,000 per annum. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.