"HR Service Center Onboarding Associate (Fixed-Term)"

Stanford University Human Resources (UHR) is seeking a fixed-term Onboarding Associate through the end of October 2026, to support the University Human Resources Service Center (HRSC). This role supports daily Tier 1 HR Service Center operations, including processing I-9 forms for new hires and rehires and assisting with the I-9 reverification process.

The position reports to the HRSC Customer Service Manager and will be based at either the Stanford main campus or the Stanford Redwood City campus, with occasional travel between the two locations as needed.

JOB PURPOSE:

Under direct supervision, the HR Service Center (HRSC) Onboarding Associate supports the daily operations of the Tier 1 HRSC by processing I-9 forms for new hires and rehires and assisting with the I-9 reverification process. This entry-level HR role also handles low complexity HR and onboarding inquiries and escalates more complex I-9 issues to Senior Associates. Key responsibilities include providing high-level customer service, meeting SLA metrics for accurate and timely responses, and maintaining compliance with I-9 regulations. Ideal candidates will have a friendly demeanor, attention to detail, strong communication and listening skills, eagerness to learn HR knowledge, and the ability to quickly acquire new skills. This role supports Stanford’s vision, culture, and values.

CORE DUTIES:

• HR Acumen Competency: Provide clear, efficient, and courteous support to campus new hires and rehires who reach out to the HR Service Center for support with their I-9 processing. Demonstrate knowledge of what is required to complete the form and maintain compliance for the university. Familiarity with a broad spectrum of HR processes, policies, and procedure in order to provide general back-up support to HRSC Customer Service team.
• Service Excellence & Customer Focus: Serve as a welcoming first point of contact for HR I-9 processing. Provide helpful, accurate and timely information to new hires and HR representatives throughout the process. Maintain organized records of employee cases by providing diligent follow-ups related to processing and resolving cases in a timely manner.
• Communication: Deliver clear and professional written and verbal communications. Demonstrate active listening skills and empathy in understanding employees’ unique needs. Maintain courtesy and professionalism as a public-facing representative of the HR organization. Maintain attentive and responsive lines of communication with the broader team to receive latest updates and keep the team informed of individual progress and challenges.
• Agility and Innovation: Demonstrate resourcefulness when facing unfamiliar requests by proactively determining next steps toward resolution. Expand HR knowledge through continuous learning opportunities. Solicit constructive feedback and insights from managers and proactively incorporate suggestions into continuous improvement of work and improving HR service operations.
• Business Understanding: Possess an understanding of Stanford’s business and how the HR Service Center enables the HR organization’s success leveraging the service delivery model. Adhere to all HR service level agreements (SLAs).
• Critical Evaluation, Problem Solving & Decision Making: Support efforts to gather data for informing system and process improvements. Escalate roadblocks or issues to appropriate colleagues.
• Culture, Values & Ethical Practices: Develop trusting, credible relationships from demonstrated ethical judgment, behavior, and practiced confidentiality. Promote an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the Stanford’s Code of Ethics.
• Alignment to Strategy: Support strategic goals set by the team, department, and university. Demonstrate, through words, actions, and ideas, alignment to Stanford and HR goals.
• Other: Perform other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time.

MINIMUM REQUIREMENTS:

Education & Experience:

High school diploma and two years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Experience working in a call center or HR service department, or as an HR Assistant.
• Experience processing I-9s and I-9 reverifications in compliance with regulations and policies.
• Basic data entry skills and high keystroke rate / words-per-minute.
• Demonstrated dedication to service excellence and commitment to providing clients with accurate and thoughtful solutions in a punctual manner.
• Effective written and verbal communications skills and the ability to maintain a consistently positive attitude and courteous phone and email tone.
• Team-oriented self-starter with the ability to work independently.
• Ability to triage requests and inquiries and route them to appropriate parties.
• Ability to exercise discretion with confidential information.
• Organizational skills and attention to detail.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Prior experience navigating a HCM system.

Certifications and Licenses:

None

PHYSICAL REQUIREMENTS:

• Frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone.
• Occasionally write by hand, twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, sort/file paperwork.
• Rarely kneel/crawl, operate foot and/or hand controls.

WORKING CONDITIONS:

• Occasional work on evenings and weekends.
• May work extended hours.

The expected pay for this position is $31.25 - $36.06 per hour. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees.