"HR Service Center Specialist"

HR Service Center Specialist

Company:

North Carolina State University

Job Location:

Category:

Human Resources

Type:

Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 481201 - UHR Service Center

Location: Raleigh, NC

Essential Job Duties:
Are you someone who enjoys helping others and making a difference? As an HR Service Center Specialist, you'll be the go-to person for both internal UHR and campus employees as well as external customers, helping them navigate everything related to University HR-whether it's answering questions, resolving issues, or pointing them in the right direction.

Key responsibilities include but are not limited to:

• Deliver top-notch customer service through phone, email, in-person, and HRNow (ServiceNow).
• Answer HR-related questions from employees, faculty, managers, and more-escalating issues when needed.
• Help users understand how to navigate HRNow (ServiceNow) for self-service and support.
• Assist job applicants with the basics of the hiring process, like password resets and recruitment questions.
• Process I-9 forms, conduct background checks, and verify education.
• Stay up to speed on HR services and share info when needed.

If you're tech-savvy, enjoy problem-solving, and want to be part of a team that helps others, this could be the role for you!

Other Work/Responsibilities:
In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Below is a list of common additional duties, though the list is not exhaustive.

• Generate and disseminate communications as directed such as separation letters.
• Identify gaps in the delivery of customer service and provide solutions.
• Provide assistance in performing and conducting special projects.
• Effectively manage conflicting priorities.
• Collaborate with colleagues to understand employee/client needs and requirements.

Minimum Experience/Education:
Bachelor's degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Required Qualifications:

• A commitment to excellence in customer service and superior communication skills.
• Demonstrated ability to seek out, learn, and quickly apply new information quickly and accurately.
• Innovative problem-solver who can generate workable solutions and resolve customer issues completely and appropriately.
• The ability to handle situations with tact, discretion and confidentiality.
• Demonstrated technical aptitude including the ability to learn and become proficient with modern technology platforms such as ServiceNow or similar HR case management platform.
• Proficient use of Microsoft Office Suite (Excel, Word, PowerPoint, etc.) or similar programs.
• Proficient with Gmail or similar software.
• Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects.
• Personable professional demonstrating cultural sensitivity and the ability to build rapport with a multicultural workforce.

Preferred Qualifications:

• Exceptional customer service and communication skills, with the ability to build rapport and work effectively with a multicultural workforce.
• Strong discretion, tact, and professionalism, including the ability to manage confidential and sensitive situations appropriately.
• Demonstrated ability to learn and apply new information quickly, showing technical aptitude with modern platforms such as ServiceNow or similar case-management systems.
• Proficiency with common workplace software, including Microsoft Office (Excel, Word, PowerPoint) and Gmail or similar productivity tools.
• Flexible, solutions-oriented team player who can prioritize multiple tasks, innovate, and fully resolve issues in a fast-moving environment.

Required license or certification:
N/A

Position Number: 00111089

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