HR Services Officer

About the role

Reporting to the Team Leader, HR Services, you will be a trusted and approachable first point of contact for HR support across JCU. You will deliver accurate, timely and compliant HR processing and information, while providing friendly, professional service to staff and leaders.

You’ll thrive in this role if you enjoy variety, value teamwork, and take pride in delivering excellent service, every interaction, every time.

Key responsibilities include:

• Providing end‑to‑end transactional HR support across the employment lifecycle, including recruitment, onboarding, employee data management, probation, performance processes and offboarding
• Supporting and guiding hiring managers through JCU’s e‑recruitment system, including coaching users and helping them get the most from system functionality
• Providing HRIS advice and support to ensure pay compliance, accurate data entry and timely processing of information
• Creating a positive, welcoming experience for customers and candidates that enhances the JCU and HR brand
• Actively contributing to continuous improvement and helping build a collaborative, high‑performing and supportive team culture

What you will bring

We are looking for people who bring energy, curiosity and a genuine desire to help others.

To succeed in this role, you will demonstrate:

• Strong customer service experience, with a positive attitude and open‑minded approach
• A sound understanding of HR processes across the employment lifecycle
• Excellent organisational and administrative skills, with the ability to juggle priorities in a busy environment
• High levels of integrity, discretion and attention to detail
• Clear, confident communication skills and the ability to build strong working relationships at all levels
• Confidence using HR and recruitment systems, alongside solid Microsoft Office skills
• A collaborative mindset and willingness to contribute to a team that values respect, learning, innovation and continuous improvement