"In-Person Service Point for Students"

Job Description

Class Description

This position will serve as the in-person service point of for students, providing comprehensive support across various campus services, including but not limited to admissions, financial aid, registration, and student accounts. This role focuses on delivering exceptional customer service and creating a seamless experience for students navigating essential and other college-related services. This position work with prospective, admitted, and current students to provide detailed information about and help with all student services processes from admission through enrollment and applying for graduation, ensuring a seamless and customer-service oriented experience.

Minimum Requirements

Associates degree or 60 transferrable college credits required. Bachelors degree preferred. One (1) year of experience working with students or customers in a service-oriented environment required, preferably in areas of higher education including one-stop centers, enrollment services, admissions, financial aid, registrars office, and bursar/student accounts.

Positions are located on the following campuses:

Catonsville

Dundalk

Essex

Class Specific Essential Duties

1. Serve as the primary point of service for students, utilizing in-depth knowledge of admissions, bursars, registrar, and financial aid to provide accurate information and support.
2. Assist prospective students with their admission application and resolving questions related to admissions, and their journey with CCBC.
3. Guide new admits through the enrollment process.
4. Triage student questions to ensure advising appointments arent made unnecessarily when a students question can be resolved more quickly, and by assigning the right advisor and making an appointment when an advising appointment is needed. Ensure students are connected with their assigned academic advisor and make follow-up appointments as needed.
5. Ensure students records are accurate and assisting them with updating their records as needed.
6. Checking students in for their appointments with other services in on campus.
7. Utilizing the student information system, Ellucian Banner, to understand a students financial aid status and assisting them with completing their financial aid processes and accepting awards.
8. Educate students about the benefits and requirements for federal and state financial aid and helping them apply for aid via the FAFSA.
9. Advise students of payment options and assisting them with payment processes.
10. Solving problems that the student has related to enrollment, payment, retention, and graduation processes.
11. Navigate confidential student information across multiple systems, ensuring compliance with relevant regulations and privacy standards.
12. Collaborate effectively with colleagues in Instruction, Student & Academic Affairs, Student Finance, and Enrollment Services, facilitating smooth interactions between students and other departments to enhance service delivery.
13. Document interactions with students accurately and thoroughly, maintaining records that of inquiries and responses provided.
14. Escalate queries and concerns as necessary to ensure timely resolution and effective support for students.
15. Participate in software, process, and skill training and professional development. This includes, but is not limited to local, state, and federal compliance regulations. Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities.

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