"Information Technology Technician III"

Position Summary

This is the lead position in this class. Incumbents function as team leaders and/or technical specialists. Distinguished from the Technician I and II levels by the amount of responsibility, leadership, and discretion exercised, expertise demonstrated, and complexity and scope of work performed.

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Typical Duties

Tracks and manages computer assets; serves as a technical consultant to faculty, staff, and students; and assists faculty, staff, and students with hardware, software, and/or operational problem reporting. Troubleshoots, diagnoses, and repairs hardware and software problems to provide continued operation. Assists students with appropriate procedures; aids instructors by assisting students with basic concept understanding and skill acquisition; and consults with faculty and staff regarding desktop hardware, software, and lab design and operation. Installs and supports hardware and software in the environment of a lab or other designated area; maintains system operation in the lab; and works with IT Specialists to maintain college and lab systems integrity. Performs related duties as required.

Acts as a focal point for requests, problems and issues affecting the unit. Leads and participates in projects of considerable scope including administration of instructional servers for multiple area departments, and maintenance of databases. Provides technical architectural and modification guidelines. Provides support for local network administration including workstations, maintaining directory structures, installing, configuring and maintaining print, file, and local web servers. Assigns system resources, assigns and monitors staff assignments, and special projects. Assists students with appropriate procedures, and aids instructors by assisting students with basic concept understanding and skill acquisition. Participates in the development of procedures, policies, and guidelines for the operation of the unit. Leads and participates in the planning of migrations to new or improved hardware and software products. Provides leadership, direction, and training to Information Technology Technicians and other staff by teaching them new and easier ways of using software applications. Assigns system resources by setting permissions and creating accounts for faculty, staff, and students. Prepares computer use reports. Maintains, troubleshoots, repairs hardware and peripherals and works with vendors to keep workstations functioning. Reviews applications; interviews, and hires student help as needed; and reviews their timesheets. Monitors budgets; forecasts employment costs for student assistants; and requisitions supplies within budget allocations as required. Completes return merchandise authorization forms for vendors as appropriate. Performs related duties as required.

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