"IT Support Associate"

The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for Information Technology Services (CITS) is the central information technology organization for UMB. Our mission and focus is to treat UMB students, faculty, staff, colleagues, and co-workers as treasured customers. Excellence in service to the UMB community is our challenge and responsibility. The selected incumbent in this position will perform duties that support the department's mission. Under general supervision, provides moderately complex support for clients in the use of hardware, software, and network services.

Benefits: UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension), effective on your date of hire. Non-exempt regular staff receive a generous PAID leave package that starts with 14 days of vacation accrued per year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

Essential Functions:

• Diagnoses, resolves, and follows-through on problems. Determines impact of proposed solutions.
• Designs, writes, tests, debugs, documents, and implements routine applications. Trains clients in the use of these applications.
• Performs standard preventive maintenance and simple repairs or arranges for the repair of computers and peripherals.
• Conducts moderately complex information technology courses in a classroom setting.
• Installs software and hardware such as modems, workstations, and printers.
• Maintains and distributes software documentation, reference manuals, and training guides.
• Assists in the installation, troubleshooting, testing, maintenance, and design of communications systems such as data, voice, video, and networks.
• Performs standard preventive maintenance and simple repairs or arranges for the repair of computers and peripherals.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Qualifications:

Education: High School Diploma or GED.

Experience: Two (2) years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming.

Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Knowledge, Skills, and Abilities:

General knowledge of two applicable software products; of applicable computers and peripherals. Skill in configuring computer hardware and software; to analytically design program logic or solve technical problems; in operating supported computers and peripherals. Ability to communicate effectively both orally and in writing; to work effectively with clients.

Hiring Range: $59,000 - $66,341.66 post-probation, commensurate with education and experience

About University of Maryland, Baltimore: The University of Maryland, Baltimore (UMB) is the State's public health, law and human services university devoted to excellence in professional and graduate education, research, patient care, and public service. As a diverse community of outstanding faculty, staff and students, and using state-of-the-art technological support, we educate leaders in health care delivery, biomedical science, global health, social work and the law. We emphasize interdisciplinary education and research in an atmosphere that explicitly values civility, diversity, collaboration, teamwork and accountability. By conducting internationally recognized research to cure disease and to improve the health, social functioning and just treatment of the people we serve, we foster economic development in the City, State, and nation. We are committed to ensuring that the knowledge we generate provides maximum benefit to society and directly enhances our various communities.